Excellence In Everything We Touch

　　Position Summary

　　The Contractor Network Performance Coach provides real time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient and make recommendations on ways current processes may be improved to gain efficiencies.

　　Responsibilities

　　Coaching and Development:

　　Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.

　　Provide real time coaching and feedback to contractors based on contractor performance.

　　Work with management to determine training needs and training topics.

　　Subject matter expert for Contractor Connection processes and program requirements

　　Create performance improvement plans touching multiple disciplines within the organization.

　　Provide feedback and recommendations for formal training development.

　　Address training related questions and queries from contractors.

　　Coordinate with team members to develop and implement training models.

　　Determine training timelines and develop training content.

　　Maintain training documentations and make updates as per business needs.

　　Develop best practices to improve training quality.

　　Develop and maintain knowledge base and FAQs for contractors.

　　Schedules contractor staff training sessions for new and existing contractors where required.

　　Acts as change agent and facilitator of managing change initiatives.

　　Assists all internal departments where required.

　　Reporting & Analysis:

　　Provide data review, analysis and monthly reporting of individual contractor and District performance results.

　　Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.).

　　Make recommendations on process improvements that will gain efficiencies and reduce cycle times.

　　Identify opportunities with existing processes and recommends process improvement measures.

　　Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring.

　　Participates in special projects or other assignments as directed.

　　Upholds the Crawford Code of Business Conduct at all times.

　　Requirements

　　Bachelor’s degree in business administration, management, construction or a related discipline; or an equivalent combination of experience.

　　Minimum 1 year training, coaching and/or leadership experience

　　Minimum 1 year Project Management experience preferred

　　Residential Property Insurance training experience preferred

　　Exhibits team leadership capabilities

　　Previous experience in the construction industry. Insurance property loss adjusting experience helpful.

　　Will have frequent interaction with contractors and clients.

　　Familiar with residential and commercial construction, restoration means and methods

　　Ability to interpret contract terms and conditions

　　Basic construction estimating skills

　　Ability to review completed work and determine conformance with contract requirements and standard business practices

　　Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork

　　Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs

　　Excellent written, verbal and oral communication skills

　　Excellent attention to detail; organizational and interpersonal skills

　　Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision

　　Tact and diplomacy

　　Highly objective decision making style based on facts, not intuition

　　Confident and decisive in reaching conclusions and determinations

　　Strong relationship/team building skills

　　Strong time management abilities

　　About Us

　　Why Crawford?

　　Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

　　At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

　　We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

　　When you accept a job with Crawford, you become a part of the One Crawford family.

　　Our total compensation plans provide each of our employees with far more than just a great salary

　　Pay and incentive plans that recognize performance excellence

　　Benefit programs that empower financial, physical, and mental wellness

　　Training programs that promote continuous learning and career progression while enhancing job performance

　　Sustainability programs (https://www.crawco.com/about/social-responsibility) that give back to the communities in which we live and work

　　A culture of respect, collaboration, entrepreneurial spirit and inclusion

　　Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. #LI-EC1

　　Posted Date4 days ago(1/22/2024 12:49 PM)

　　Requisition ID2024-24485

　　Job LocationsUS-FL-Jacksonville

　　Position TypeRegular Full-Time

　　CategoryClaims

　　Business UnitXUS_CCC US