Overview

　　GovCIO is seeking a Continuous Process Improvement (CPI) Coordinator. This position will be in San Antonio, TX and will be a flexible/hybrid position.

　　Responsibilities

　　The CPI Coordinator will lead and execute a CPI practice where innovation enhances the user experience and creates a more modernized, efficient, effective, and responsive IT service delivery end state. Responsibilities include, but are not limited to:

　　Review, analyze, prioritize, and make recommendations on improvement opportunities in each lifecycle stage: service strategy, service design, service transition, service operation and CPI itself.

　　Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling processes.

　　Improve cost effectiveness of delivering IT services without sacrificing client satisfaction.

　　Ensure applicable quality management methods are used to support continuous improvement activities.

　　Ensure that processes have clearly defined objectives and measurements that lead to actionable improvements.

　　Create and track metrics to assess the performance of the program.

　　Analyze existing processes, procedures, and methods, and promote effective Program operations through standardization, improvement, simplification and discontinuance.

　　Establish and maintain strong and productive relationships with key stakeholders ensuring that the service requirements of the Program are understood and are incorporated into a framework of continuous improvement.

　　Promote best practices by establishing a CPI network across the Program.

　　Establish and conduct regular process audits as defined under the Program.

　　Strong written and verbal communications skills and the ability to clearly document and explain CPI processes

　　Prioritize and manage multiple tasks concurrently working in a fast-paced, collaborative environment

　　Qualifications

　　High School with 9+ years (or commensurate experience)

　　Clearance Required: TS/SCIRequired Skills and Experience:

　　Quality improvement certification, such as Lean Six Sigma, ITIL Continued Service Improvement (CSI), Certified Quality Engineer (CQE), etc

　　Experience supporting IT Programs

　　Familiar with and able to implement Agile development best practices

　　Experience with DoD NIPR, SIPR and JWICS Networks

　　Experience with DoD Policies and Procedures

　　Preferred Skills and Experience:

　　Relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets

　　Ability to prepare and present oral and written reports, presentations, recommendations and perform necessary research, or investigations

　　Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization

　　A solid understanding of change management. Use influence, oversight and direction in the provision of changes that have a bearing on the environment

　　ITIL® v4 Foundation, or higher, certification

　　Experience with ServiceNow ITBM & ITSM

　　Company Overview

　　GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

　　But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

　　We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

　　Posted Pay Range

　　The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

　　Posted Salary Range

　　USD $105,000.00 - USD $115,000.00 /Yr.

　　Submit a referral to this job (https://careers-govcio.icims.com/jobs/3561/continuous-process-improvement-%28cpi%29-coordinator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

　　Location US-TX-San Antonio

　　ID 2024-3561

　　Category Information Technology

　　Position Type Full-Time