Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

　　Within Trust & Safety Operations our Content Labelling Operations Specialist provide leadership and day-to-day management of a team of Content Moderators. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

　　It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

　　Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

　　What will I be doing?

　　- Project managers for the monitoring of content ecosystem across multiple products. Will be working closely with the demand side (Product Owner) from the implementation of the projects, BPO labelers arrangement, training, coaching and calibration to reach the project's goals. Each project has different requirements and targets. (Projects = not referring to project's queue but project management as a whole)

　　- Proactively collaborate with cross-functional departments for project evaluation, resources coordination and subsequent work.

　　- Evaluate project's operation status through data analysis and form up reports for global synchronization. QA is a big chunk of the tasks along with coaching, training, calibrating with BPO labelers as well as adhoc task from Project's POC. Our labelers are 100% from BPO.

　　- Regularly track and review project's progress and performance to continuously improve its workflow and stability.

　　Daily Routine Tasks :

　　- Communicate with our stakeholders, whom are including the demand sides (RD/PM/OP), GPM(Global partnership management), and our vendors

　　- Support to determine whether we should receive the long-term and the short-term requests, we should consider multiple perspectives, like compliance, the working scope of our team, the resources we had

　　- Assist to calculate the manpower of the projects for each bi-month

　　- Design/help to design a training plan and implement it according to the timeline

　　- Monitor the daily data including productivity and quality

　　- Help to address the platform issues

　　- Optimize the labeling guidelines with details and examples to help our labelers have a much clearer understandings of ambiguous content, which would have a great help on the quality improvement.

　　- Weekly reports and weekly meetings. Need to identify the abnormal data in reports, gather RCA and come out with an action plans.

　　Qualifications

　　What should I bring with me?

　　- Bachelor's degree or above, short video product user.

　　- Proficient in English and Bengali as you will need to manage Bangladesh market.

　　- In-depth contact with local customs and culture is highly sensitive to social news.

　　- Possess strong learning ability, team management skills and cross-department communication.

　　- Able to work under minimal supervision and have strong logic/ common sense related to job nature.

　　- Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred.

　　- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials

　　- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

　　- Your resilience and commitment to self-care to manage the emotional demands of the role

　　Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.