This job was posted by https://okjobmatch.com : For more information,please see: https://okjobmatch.com/jobs/2997855 ADVANCE YOUR CAREERWHILE SAVING LIVES

　　Location: Oklahoma City, OK

　　Salary: \$65,000-\$75,000 based on education and/or experience and \$500bonus after 6 months and \$1,000 bonus after 1 year!

　　Benefits: Health, dental, vision, life insurance, long term disability,401(k), paid-time off, \$5,000 annual tuition reimbursement, holidaypay, etc.

　　Days: Monday through Friday

　　Hours: 8:00 a.m. to 5:00 p.m.

　　Position:

　　The ideal candidate will have a strong analytical mindset, excellentproblem-solving skills, and a passion for leveraging data to drivebusiness insights. This role will play a crucial part in enhancing ouroperational efficiency, optimizing donor interactions, and supportingstrategic decision-making.

　　Qualifications:

　　Bachelor\'s degree in a relevant field (e.g., Statistics, Mathematics,Computer Science) or equivalent experience.

　　Proven experience (3+ years) in a data analyst role, preferably in acontact center or customer service environment.

　　Proficiency in data analysis tools such as SQL, Python, or R.

　　Experience with data visualization tools (e.g., Tableau, Power BI).

　　Strong analytical and problem-solving skills.

　　Excellent communication and interpersonal skills.

　　Ability to work independently and collaboratively in a fast-pacedenvironment.

　　Primary Responsibilities:

　　Data Analysis

　　Analyze large datasets to identify trends, patterns, and opportunitiesfor process improvement.

　　Conduct thorough root cause analysis on performance issues and proposedata-driven solutions.

　　Reporting and Visualization

　　Develop and maintain dashboards and reports to provide real-timeinsights into contact center performance.

　　Collaborate with cross-functional teams to understand reportingrequirements and ensure data accuracy.

　　Performance Metrics

　　Monitor key performance indicators (KPIs) related to call volume, agentperformance, customer satisfaction, and other relevant metrics.

　　Provide regular updates and recommendations to management based onperformance metrics.

　　Predictive Analysis

　　Utilize statistical models and predictive analytics to forecast callvolumes, resource requirements, and customer behaviors.

　　Collaborate with workforce management teams to optimize staffing levels.

　　Data Quality Assurance

　　Implement and maintain data quality standards to ensure accuracy andreliability of data.

　　Identify and rectify data anomalies and inconsistencies.

　　Collaboration

　　Work closely with cross-functional teams, including operations, IT, andcustomer support, to understand business requirements and deliveractionable insights.

　　Communicate findings and recommendations effectively to both technicaland non-technical stakeholders.

　　Click the link below to learn fun facts about working for Our BloodInstitute!

　　https://play.tic-tac-trivia.com/quiz/uPSABhC7P3HTAh5J4Rk6

　　For more information, or to apply now, you must go to the website below.Please DO NOT email your resume to us as we only accept applicationsthrough our website.

　　https://www.applicantpro.com/j/3203400-7794