Join the Mystery Shop Team who reviews interactions with our Card Partners, Branch Bankers and Community Managers to ensure accuracy of information provided to Mystery Shoppers.

　　As a Quality Analyst in Consumer & Community Bankins you will function as a liaison with the mystery shop vendor to ensure calibration on shop requirements and is the primary point of contact for LOB relationship, product and channel managers. This requires subject matter expertise with the ability to draw inferences, identify root cause, and make recommendations for process improvement. The Quality Analyst will also be responsible for supporting management and team with reporting deliverables.

　　Job Responsibilities:

　　Performs detailed validation test work for QA purposes & follows documented quality policies & procedure

　　Works independently to execute mystery shop assignments and potentially other adhoc project support

　　Ensures the program is executed timely, consistent with all Controls' requirements

　　Executes consistent, efficient interaction monitoring of adherence to regulations, policies, and procedures via the mystery shop program.

　　Ensures the highest data quality by preforming back-end audits and reporting tracking discrepancies with vendor

　　Executes consistent, actionable identification of and action on gaps and opportunities

　　Manages and handle dispute/inquiries on Mystery Shops

　　Required qualifications, capabilities, and skills:

　　Self-motivated with the ability to prioritize and manage multiple tasks simultaneously

　　Detail-oriented

　　Issue resolution and problem-solving skills

　　Excellent written and oral communication

　　Solid interpersonal, communication, and collaboration skills with a demonstrated ability to interact with senior management

　　Ability to evaluate and analyze data from multiple sources

　　High degree of professionalism, self-motivation, and sense of urgency

　　Preferred Qualifications, Capabilities, and skills

　　Ability to present clear and concise reporting results via Tableau

　　Ability to strategize improvements for Mystery Shop Programs looking through multiple lenses to ensure a holistic view

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans