Within HR Communications, the Consultant position is primarily responsible for day to day implementation and execution of the digital workplace experience, which encompasses the technology platform, tools, data sources, and governance structure to provide an integrated and personalized experience for employees to access information and perform their daily work. The consultant will collaborate with SMEs, stakeholders, and vendors to ensure each phase of the program is implemented effectively and the value of the program is achieved. In addition to the digital workplace, consultant will also participate in HR digital innovation efforts that enhance the total employee experience. The position analyzes complex data and processes and provides recommendations to leadership to drive system-level results and improvement through the digital workplace and innovation technologies. The Consultant conveys innovative thought leadership and support for key initiatives by data analysis, process improvement, system implementation and recommendations. This position builds and implements operational and change management plans with the leadership team and ensures that initiative goals and objectives are accomplished within prescribed time frame and meet requirements and expected outcomes. The position requires a vision for the future of health care, employee experience, change management, and system design and implementation. The Consultant is a strong cross-functional collaborator influencing wide variety of stakeholders, customers and partners across the organization.

　　PEOPLE ESSENTIAL FUNCTIONS

　　Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to timelines and objectives and managing customer's expectations.

　　Lead, coach and motivate project team members including leadership and front line staff.

　　Validate work plan, duties, responsibilities, and scope of authority with management.

　　SERVICE ESSENTIAL FUNCTIONS

　　Plan and organize all aspects of the project life cycle for small and medium sized projects including - definition of scope, objectives, compliance and governance.

　　Determine staffing requirements, and allotment of available department resources to various phases of the project including direction and coordinate activities of project personnel.

　　Shadow and round in assigned areas or projects to assist with information gathering related to people, process and priorities.

　　Prepare reports for management, client and others.

　　QUALITY/SAFETY ESSENTIAL FUNCTIONS

　　Establish and maintain a relationship with Internal Audit and Business Practices to ensure adherence to all State and Federal regulations and to gain input on risks and mitigation plans.

　　Maintain and adhere to the Internal Consulting team standards and departmental processes.

　　Oversees and develops methodology to ensure compliance to all regulations and policies directly connected to Internal Consulting initiatives.

　　FINANCE ESSENTIAL FUNCTIONS

　　Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs.

　　Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system.

　　Helps team to meet ROI targets provided by the CFO.

　　GROWTH/INNOVATION ESSENTIAL FUNCTIONS

　　Support Senior Strategy Consultant and Leadership with ongoing improvement initiatives by planning, implementing and monitoring compliance.

　　Support system standardization of key business and operational processes to improve operational, financial and patient outcomes.

　　This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

　　EDUCATION

　　Bachelors degree in business, nursing or related field required

　　MHA, MBA, MSN or related degree preferred

　　WORK EXPERIENCE

　　Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with masters degree.LICENSES AND CERTIFICATIONS - REQUIRED

　　N/ALICENSES AND CERTIFICATIONS - PREFERRED

　　PMP - Certified Project Management Professional (PMI)KNOWLEDGE, SKILLS, AND ABILITIES

　　Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

　　Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

　　Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

　　Candidate should possess extraordinary communication, organizational and leadership skills.

　　Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results.

　　Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention.

　　Ability to solve complex patient relations issues independently

　　Critical thinking, problem-solving, and mature judgment

　　Has knowledge of medical ethics and legal issues, including, Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standards

　　Has the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reports

　　Intermediate to advanced knowledge of medical terminology

　　Basic to intermediate level of computer competency - Microsoft Office Suite, and knowledge of healthcare information systems

　　SUPPLEMENTAL REQUIREMENTS

　　WORK ATTIRE

　　Uniform No

　　Scrubs No

　　Business professional Yes

　　Other (department approved) No

　　ON-CALL*

　　*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

　　On Call* YesTRAVEL**

　　Travel specifications may vary by department

　　May require travel within the Houston Metropolitan area Yes

　　May require travel outside Houston Metropolitan area Yes

　　Company Profile:

　　Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

　　Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

　　Houston Methodist is an Equal Opportunity Employer.

　　Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.