_SUMMARY_

　　We are currently seeking a Connection Advisor Intermediate, Bilingualto join our Connection Center team. This full-time role will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.

　　/Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus/

　　*Purpose of this position: *Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling, or rescheduling appointments for more complex clinics and services using a call center, electronic health record, and departmental technology. Answers inquiries and questions, troubleshoot basic and more complex issues and provides information as needed.

　　/A$500hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

　　_RESPONSIBILITIES_

　　Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and proceduresObtains and accurately captures demographic information and patient’s health insurance information provided by the patient or callerCompletes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and proceduresRequests and processes payments for co-pays, pre-pays and outstanding balancesMeets all departmental quality standardsTransfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as neededProvides overflow call coverage for less complex Clinics and/or ServicesPerforms other duties as assigned, but only after appropriate training_QUALIFICATIONS_

　　/*Minimum Qualifications: */

　　High School DiplomaOne year data look-up/data entry experience Two years’ experience in customer service involving complex analytical problem-solving skillsOne year experience in a call center with emphasis in a customer service/medical industry.6 Months Connection Advisor experience or specialized clinic experienceBilingual Spanish/English-OR-

　　An approved equivalent combination of education and experienceTitle: Connection Advisor Intermediate, Remote - Bilingual Spanish/English

　　Location: MN-Minneapolis-Downtown Campus

　　Requisition ID: 232876