Position Summary:

　　Responsible for coordinating the changes to systems and technologies within IT and assists in ensuring staff members embrace the change management process. Also responsible for maintenance of the configuration database,

　　Essential Functions and Responsibilities As Assigned

　　Assists with the Change Advisory Board (CAB) meeting, membership list, and reporting

　　Communicates with the business units regarding their individual changes and the change process

　　Reports Request for Change (RFCs) to be approved and results of RFCs

　　Distributes the results of CAB decisions

　　Assist with change record creation training

　　Executes configuration management process controls, ensuring that staff comply with process and data standards.

　　Processes updates for the Configuration Management Database (CMDB) as requested

　　Schedules the training of new asset and configuration coordinators

　　Ensures regular housekeeping of the asset and CMDB data

　　Produces reports and management information, including impact analysis reports and status reports

　　Identifies opportunities and submits proposals for improvement with respect to tools, training, process, procedures and work instructions

　　Performs other duties as assigned

　　Qualifications:

　　Required:

　　High School Diploma or equivalent

　　Two years of relevantInformation Technology Infrastructure Library (ITIL) Service Management experience or Change/Configuration Management experience.

　　OR

　　Associates degreein Information Systems, Business Management, Computer Science, Information Science or related fieldPreferred:

　　ITIL Foundation certification