DescriptionJOB DESCRIPTION: The Concierge is responsible for providing excellent hospitality as they are the first impression for all new admissions to the facility. The Concierge will be greeting new residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. Additionally, Concierge is responsible for maintaining, ordering, and inventorying the supplies and equipment for the facility.RESPONSIBILITIES & QUALIFICATIONSResponsibilities:Welcoming and support the hospitality of Avamere at Pacific RidgePreparing rooms to be rent ready including getting supplies and equipment ready for new admissionsGreet & escort the new resident to their room, assist as able to help them get into bed, get the resident's weight, go over menu & activities calendar, complete inventory, take picture for PCC, etc.Have ownership over the admission paperwork process.Develop and improve the systems related to this area.Upon admission of a resident assure staff members are aware of the admission.Able to communicate effectively with IDT members and triage any issues that may arise.Assist business office as needed to perform duties.Follow HIPAA guidelines and other regulatory rules.Report any Fraud, Waste or Abuse to supervisor.Follow all Human Resource training per Policy and Procedure manuals and participate in mandatory annual trainings.Relay facility policies and procedures to residents, family members and visitors as necessary. Including safety regulations, smoking policy, and infection control.Ensure all company policies and procedures regarding protected health information are adhered to. Including, but not limited to, staff training, workstation compliance and proper reporting and investigation of any unauthorized release or use of protected health information.Ensure that all residents are treated in a compassionate, fair, and equitable manner. Ensure confidentiality of all resident records, review of any complaints and grievances in a timely manner, and that resident funds are managed in accordance with required federal and state regulations. .Adheres to schedule and maintains regular on-time attendance.Ability to deal with patients, staff and guests with tact and professionalism.Complete new admission paperwork on iPadBe available to answer questions and orient the resident and/or family to the facility, policies and procedures, roommate, call light, etc.Ensure the resident's diet slip gets to the kitchen.Assist the Admission Nurse as needed.Follow up with new admits day after admission to help with adjustment to the facility.Responsible for inventorying, ordering, and stocking supplies for the facility.Responsible for maintaining, ordering, and returning equipment for the facility.General administrative duties and other duties as assigned.Qualifications/Requirements:Proven experience in a customer service role is also required.Demonstrated excellent customer service, organizational and communication skills.Good judgment, problem solving and decision-making skills.Proficiency in computer skills including the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications.Must be able to read, write, speak, and understand the English language.Must possess the ability to make independent decisions when circumstances warrant such action.Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.Must be knowledgeable of laws, regulations, and guidelines pertaining to long-term care administration.Must possess the ability to work harmoniously with and supervise other personnel.Must pos