Company Description

　　Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

　　Job Description

　　Concierge Agent 

　　Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies? As a Concierge Agent you will have the opportunity to work with our Chef Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!  

　　What is in it for you:

　　Subsidized staff accommodation provided on-site for full time status employees

　　One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

　　Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

　　Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

　　Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

　　Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)

　　Comprehensive wellness platform for employee mental health and wellbeing support

　　Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

　　Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

　　Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

　　What you will be doing:  

　　To offer assistance to all guests in making reservations and arrangements for dining, spa, golf, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events

　　To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures

　　To log reservations, create confirmations and itineraries, provide information and be well versed in iConcierge, Open Table, Spa Soft and Royal Service Manager programs

　　All other duties as assigned

　　Qualifications

　　Your experience and skills include:

　　Previous experience in Royal Service, Guest Services or Front Desk is an asset

　　Member of Les Clefs d’Or an asset

　　Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff

　　Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

　　Strong computer skills with a knowledge of Front Office systems

　　Must be able to stand throughout shift while typing and talking on the phone

　　Your team and working environment:

　　Fast-paced, upscale, luxury hotel

　　Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

　　Hospitality employees worldwide making this a great place to develop lifelong connections

　　Additional Information

　　Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

　　Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

　　Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

　　Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

　　APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com