Computer Operator I/II

　　Salary

　　See Position Description

　　Location

　　Orlando, FL

　　Job Type

　　Full Time

　　Job Number

　　24-084

　　Department

　　Transportation

　　Division

　　Transportation Engineering

　　Opening Date

　　01/20/2024

　　Closing Date

　　2/2/2024 5:00 PM Eastern

　　Description

　　Benefits

　　Questions

　　Description

　　Starting Salary:

　　Computer Operator I: $18.65 - $23.77 hourly, depending on qualifications

　　Computer Operator II: $19.69 - $25.10 hourly, depending on qualifications

　　Who We Are

　　Orlando, The City Beautiful

　　For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.

　　This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.

　　Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.

　　Come be part of our community with the City of Orlando.

　　NATURE OF WORK:

　　As a Traffic Management Center Operator, your primary responsibility is to ensure the smooth and efficient flow of traffic within the city by monitoring, responding to incidents, and implementing traffic management strategies. This role operates within a 24/7 environment, demanding a high level of attention to detail, quick decision-making skills, and effective communication abilities.

　　Duties include manning the computer operations call center on a periodic basis. Receives trouble calls from citizens; assists callers with their problems, recommends corrective action and/or refers calls to other technical sources; asks questions to determine problem origin, severity, and nature and refers and prioritizes calls accordingly. Work is performed under general supervision and evaluated through observation, results obtained and annual reviews.

　　Hours: 8:00 am to 6:00 pm with occasional weekend/nightshift coverage may be required.

　　Examples of Duties

　　Operate, monitor, and maintain system consoles and related equipment within the traffic management center.

　　Recognize and respond effectively to atypical conditions, taking corrective action as necessary to ensure optimal traffic flow.

　　Set up and execute job tasks efficiently, including obtaining and reporting traffic incidents and coordinating updates with other agencies.

　　Handle incoming calls from citizens, technicians, contractors, and others, addressing their concerns, recommending appropriate actions, and escalating issues when needed.

　　Use probing questions to identify the origin, severity, and nature of problems reported by callers, ensuring accurate prioritization and efficient resolution.

　　Notify management promptly about any equipment or system malfunctions to minimize disruptions in traffic management operations.

　　Maintain thorough and organized record-keeping procedures to ensure accurate documentation of incidents, actions taken, and relevant information.

　　Provide exceptional service and support to citizens during interactions, displaying strong communication and problem-solving skills.

　　Minimum Requirements

　　COMPUTER OPERATOR I: High School Graduate or equivalent plus one (1) year of experience in a computer center environment operating computers required; or a combination of education, training, and experience. An associates degree with advanced computer, communication and problem solving skills in a multi-tasking environment is highly preferred. Prior experience in traffic management operations, traffic control systems, or a related field is highly desirable. A valid Florida Driver's License is required.

　　COMPUTER OPERATOR II: Same as Computer Operator I, above, except requires (2) two years of experience as specified.

　　VALID DRIVER LICENSE FROM ANY STATE MUST BE PRESENTED AT TIME OF INTERVIEW. VALID FLORIDA DRIVER LICENSE MUST BE PRESENTED WITHIN 30 DAYS OF HIRE.

　　IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at [email protected] or 407.246.2062.

　　Supplemental Information

　　City of Orlando Benefits (https://www.orlando.gov/Our-Government/Apply-for-a-City-Job/Benefits#section-1)

　　If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

　　Two (2) years of direct experience for an associate degree;

　　Four (4) years of direct experience for a bachelor's degree;

　　Six (6) years of direct experience for a master's degree; or

　　Nine (9) years of direct experience for a doctoral degree

　　01

　　A valid driver license from any state is required for this position. If you possess a Florida DL, enter the DL number (no dashes or spaces) and expiration date in the space provided. Please follow the format shown: Example: X123123121230 Exp 01/01/2022 If you possess a valid driver license from another state or country, enter OTHER STATE. If you do not possess a valid driver license at this time, enter NONE.

　　02

　　What is the highest level of education you have attained?

　　Less than high school

　　High school graduate or equivalent (GED)

　　Technical school completed

　　Some college (less than 60 semester credits)

　　Associate degree or equivalent (60 or more semester credits)

　　Bachelor degree (120 or more semester credits)

　　Master degree

　　Doctorate degree

　　03

　　Do you have an Associates degree or higher in Information Technology, Computer Science, or Engineering?

　　Yes

　　No

　　04

　　How much full-time work experience do you have in a computer center environment operating computers?

　　You must provide details in your application or resume.

　　None

　　Some but less than six months

　　Between six months and one year

　　Between one and two years

　　Between two and four years

　　Between four and six years

　　More than six years

　　05

　　How much full time computerized traffic signal control systems and network operations experience do you have?

　　None

　　Some but less than 6 months

　　Between 6 months and two years

　　More than two years

　　06

　　Are you willing and able to submit to a Polygraph examination?

　　Yes

　　No

　　07

　　Are you willing and able to work nights and weekends?

　　Yes

　　No

　　Required Question

　　Agency

　　City of Orlando

　　Apply

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