Complex Claim Examiner

　　Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

　　About the role

　　What you need to know:

　　Accountabilities for the role:

　　Assists customers in analyzing and refining their queries in order to accurately fulfill claims requests.

　　Selects the most relevant search results and, if necessary, assist the customer by following up on those resources

　　Be proficient in complex claims processes

　　Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim

　　Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures

　　Determining and timely sets appropriate reserves within authority level

　　Identifying subrogation opportunities and fraud potential and make appropriate referrals

　　Other duties and responsibilities may be assigned as new business needs arise

　　What we’re looking for:

　　Requirement

　　Self-motivated and able to work under pressure with a high level of responsibility.

　　Effective time management to be able to multi-task, priorities to meet varying tasks and deadlines and delegate.

　　Solutions-focused, proactive, use initiative to improve function/processes and problem solve.

　　Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.

　　Knowledge of coaching and mentoring techniques to be able to develop and support others on a day-to-day basis.

　　To work with integrity independently or as part of a team to achieve personal and business objectives.

　　Good numeracy, literacy and attention to detail.

　　Highly effective communicator in English, both verbal and written.

　　Previous experience in the insurance industry, hospitality services or customer service are desirable

　　We are an Equal Opportunity Employer

　　American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

　　To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

　　AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

　　Functional Area:

　　CL - Claims

　　Estimated Travel Percentage (%): Up to 25%

　　Relocation Provided: No

　　AIG Travel Assist Malaysia Sdn Bhd

　　At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

　　But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

　　Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.