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OEM Investigation Manager, Quality Clinic (Onsite)
OEM Investigation Manager, Quality Clinic (Onsite)-March 2024
North Berwick
Mar 31, 2026
About OEM Investigation Manager, Quality Clinic (Onsite)

  Date Posted:

  2024-01-17

  Country:

  United States of America

  Location:

  PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

  Position Role Type:

  Onsite

  Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

  Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

  Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

  At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

  Summary:

  The OEM Investigation Manager, Quality Clinic will l ead teams to investigate the root cause of customer escapes and non-conformances and determine appropriate corrective/preventive actions.

  Key Responsibilities:

  Launch OEM (original equipment manufacturer) Quality Escapes through Product Recall; bound Population of non-conforming material

  Perform product, process and work instruction reviews; review and approve FAI’s, Service Masters, Work Instructions

  Resolve customer complaints that flow through the Quality Clinic; interface with various Engineering groups to resolve technical/quality issues; lead and participate in various teams in support of the unit’s CORE goals.

  Provide technical guidance and training to inspectors; interface with production supervision to help prevent quality work stops; QN creation/documentation through SAP

  Knowledge of aerospace quality standards including AS9100, AS9102, ISO9001; Quality Stamp control; Variation control and closure

  Be flexible around shifts for training and maintaining workflow to include overtime

  Basic Qualifications:

  Bachelor's degree and minimum 5 years' experience in an engineering, manufacturing, operations management, program/project management, quality or closely related industrial environment or a Master's degree and minimum 3 years' experience in an engineering, manufacturing, operations management, program/project management, quality or closely related industrial environment

  Experience with obtaining, organizing and analyzing quality data

  Demonstrated experience interpreting engineering drawings and f amiliarity with geometric dimensioning & tolerancing (GD&T)

  Experience using Microsoft Office products

  U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

  Preferred Qualifications:

  D emonstrated effective root cause determination skills, Red-X, Fault Tree, etc. Additional Information:

  Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenshipWhat is my role type?

  In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

  Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

  Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

  The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

  Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

  Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

  This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

  RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

  Privacy Policy and Terms:

  Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

  Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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