JOB REQUIREMENTS: IMPACT, a non-profit organization, offers acompetitive pay with a full benefits package for a hybrid, full time,1st Shift Community Resource Specialist for our IMPACT 211 team. Since1960, IMPACT has been serving Southeastern Wisconsin, helping peopletake the first step toward changing their life, for good. We assess andguide those experiencing personal crisis toward resources to achievestability; and collaborate with community partners to foster systemimprovement. Our role is critical. Critical conditions. Criticalconnections. Critical change. Diversity, Equity and Inclusion is a veryimportant initiative here at IMPACT. We believe that the services weprovide are enhanced when various groups of people with unique ideascome together. Applicants whose work incorporates a global perspectiveand a demonstrated commitment to various issues in human services areparticularly encouraged to apply. Position Summary: IMPACT 211 is ourContact Center, which operates 24/7/365. As a member of the IMPACT 211team, the Community Resource Specialist (CRS) provides quality supportto all of IMPACT and its outside customers, demonstrating IMPACT\'sphilosophy of customer service, teamwork and value added. Answers IMPACT211 information and referral line and its tie-in agency\'s incomingtelephone calls, chats, and texts. Community Resource Specialist providethe following services: problem assessment, problem solving, informationand referral, and assistance in the development of an action plan tocustomers within the scope of family, health, and social services thatappropriately meets their needs. Principle Responsibilities: 1. Providesassessment, problem solving, information and referral, and crisisintervention, when necessary, in an empathetic and nonjudgmental manner.2. Assist customers in developing an action plan. 3. Ask all customerspermission to conduct a Customer Satisfaction Survey during the initialcall. 4. Accurately document customer contacts in a computerizeddatabase and other means. 5. Provides advocacy for customersexperiencing difficulties or lacking in abilities needed to makeeffective contacts with agencies, programs, or groups. 6. Participatesin ongoing training and staff meetings. 7. Keeps informed of anddemonstrates knowledge of all special service programs. 8. Ability toeffectively work in and adapt to ongoing necessary changes. 9. Worksvarying work schedules. 10. Ensures that IMPACT is compliant withapplicable federal, state, and local laws ensuring clientconfidentiality 11. Actively participate in and support theorganization\'s Diversity, Equity, and Inclusion (DEI) initiatives.Abilities/Skills: 1. Exceptional customer service skills, bothinternally and externally. 2. Able to work effectively in ateam-oriented environment. 3. Exceptional verbal and writtencommunication skills. 4. Good judgment, problem solving anddecision-making skills. 5. Bilingual ability preferred. 6. Possessescultural competency skills to work effectively with diverse customersand staff. 7. Ability to respond effectively to a variety of socialservice needs. 8. Ability to adapt to and apply on-going programdevelopment changes. 9. Dedication to problem solving and empoweringothers 10. Solutions orientated and have ability to multitask 11.Professional and Reliable 12. Interested in personal growth anddevelopment ***** OTHER EXPERIENCE AND QUALIFICATIONS:Qualifications: 1. High School Diploma, or GED, or higher 2. Inform USAcertification or requirement to take within 90 days of eligibility 3. Aminimum of one year of customer service/call center experience. 4.Social services-related experience preferred 5. Computer proficiencynecessary 6. Reside in the State of Wisconsin and within 50 miles ofIMPACT ***** APPLICATION INSTRUCTIONS: Apply Online:https://impactinc.isolvedhire.com/jobs/1087230