Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　LIFE St. Joseph of the Pines, a member of Trinity Health PACE, is currently seeking a Community Liaison. Under the supervision of the Sales and Enrollment Manager, the Community Liaison is responsible for developing relationships with community referral sources, agencies, health care professionals and families to provide greater understanding of the PACE Organization (PO). The Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Liaison will also working closely with PO staff to promote greater understanding of community needs.

　　LIFE St. Joseph of the Pines, a member of Trinity Health PACE, located in Fayetteville, North Carolina is a Program of All-inclusive Care for the Elderly (PACE). PACE is a unique program which can assist elders to live safely at home or with their loved ones with the help of a team of health care professionals. PACE provides a full spectrum of health care services for frail elderly individuals certified to require nursing home care, and is centered around the belief that it is better for seniors with chronic care needs and their families to be served in the community wherever possible.LIFE St. Joseph of the Pines is currently seeking a Community Liaison. Under the supervision of the Sales and Enrollment Manager, the Community Liaison is responsible for developing relationships with community referral sources, agencies, health care professionals and families to provide greater understanding of the PACE Organization (PO). The Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Liaison will also working closely with PO staff to promote greater understanding of community needs. Duties include, but are not limited to:

　　Promote and maintain collaborative relationships with managers, peers, direct reports and customers by effectively fostering a team environment, building consensus and resolving conflicts.

　　Provide face-to-face contact with community referral sources, agencies, health care professionals, and other community groups. This includes senior housing facilities, senior centers and other locations for direct to customer promotion of the PACE program.

　　Responsible for identifying and building effective relationships with community referral sources, agencies, health care professionals and other community groups.

　　Work collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned.

　　Responsible for implementing sales strategies, which achieve growth objectives in coordination with direct supervisor.

　　Communicate with Operations team to discuss sales activities, and new opportunities.

　　Act as a liaison between participants and PACE Organization Enrollment Team to resolve problems, provide information on services, and maintain positive relations.

　　Responsible for submitting written documentation of all contacts, referrals and enrollments in a timely manner.

　　Assist with development of the sales plan and budget.

　　Advocate within the organization for the customer service needs of the referral community.

　　Provide in-services and presentations to the community as requested and approved by direct supervisor and/or Executive Director. Education and Experience:

　　Bachelor’s degree in a related field required. Minimum of two (2) years of sales or marketing in healthcare setting. A combination of education and experience may be acceptable.

　　A minimum of one (1) year of experience in working with the frail or elderly population required.

　　Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility.

　　Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system. Knowledge of systems necessary, experience preferred.

　　Position may require periodic travel within the Centers geographic region.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran