About UsAt WeWork, we provide inspiring and flexible workplace solutions to helpbusinesses - small, medium or large - thrive in more than 150 citiesglobally. The future of work is happening right now, and we are leading thismoment. United by a common purpose, here we will empower tomorrow's worldat work. Join us on our journey as we give our members the freedom and supportto push boundaries in their industries, and work to redefine our own.About the OpportunityOur Community team is an integral part of our business with the mission toenable our members to create their life's work.As a , you are integral to the elevated member experience at your WeWorklocation. You will report to your building each day and will be responsiblefor ensuring we meet our members' needs and maintain our WeWork globalstandards. In addition, you'll ensure we deliver on our targets for anun-compromised member experience through curated events based on members'interests, introducing members to each other for business opportunities,and creating a welcoming environment for members and their guests.In this role, you'll:Membership Engagement & Retention:

　　Complete scheduled, quarterly conversations with owned accounts to help themmaximize the value of their WeWork membership while checking in on all membersregularly to understand their ongoing experience.

　　Anticipate member and guest needs before they arise using relevant informationcollected about members to enhance and personalize their experience.

　　Follow up in person with all members who've submitted a bad rating forconference rooms, poorly rated a ticket, or submitted a negative Medalliaresponse.

　　Follow the model for issue resolution, utilizing the severity scale todetermine the next steps. Ensure the proposed solution fully meets themember's needs.

　　Review all Medallia responses to understand areas of improvement and implementproactive changes, keeping member experience top of mind.

　　Support front desk coverage schedule as needed, ensuring there is consistentcoverage during business hours.Move-In & Move Out :

　　Conduct pre-move-in meetings with all new accounts to ensure a successful movein.

　　Complete the New Member Orientation process for all new accounts within thebuilding.

　　Curate new member on-boarding materials such as welcome member notes, FAQguides, etc to provide on move-in day.

　　Conduct move out interviews to understand the departing members' overallexperience.Sales Support:

　　Conduct building tours set up by the Sales team for VIPs or prospectivemembers as needed.

　　Alert appropriate contact on the Growth Team when a member notifies of anydesire to have a Growth related conversation (ex. move-out requests,extensions, transfers, etc.).

　　Hand-off prospective member sales to appropriate sales contacts (walk-ins,current members, guests, etc).

　　Conduct tours of the space for potential new members while sharing benefitstailored to their needs.Events:

　　Provide feedback on programming types (based on member makeup) andevaluate events based on attendance, satisfaction, and impact on theappropriate Events team.

　　Set up and host weekly "social events" that help to create a communitywithin your location and execute "Value-Driving" events planned by theEvents team when applicable in the building.

　　Distribute all necessary info to promote the event including creation andposting of weekly events poster and individual event posters.

　　Ensure building-specific operational requirements are met for each event(elevators, HVAC, etc).Building Operations and Management:

　　Conduct morning walkthroughs to address any issues, Escalating any recurringissues to your manager and/or relevant cross-functional teams.

　　Know and explain WeWork policies and procedures and communicate, inform,and update members on building issues via email, in person, or broadcast.

　　Manage the energy in the build ng ensuring music levels and activations areappropriate to the daypart and occasion.

　　Liaise with in-building, third party cleaning companies to ensure space iskept up to standards.

　　Track, audit, and organize keys collected and distributed. Manage keycardstock and request new inventory as needed.

　　Oversee Community responsibilities for Member companies in buildings where