Job responsibilities

　　You will provide expert customer service by maintaining contact with existing mortgage

　　customers, following up regularly throughout the process, exploring opportunities and future

　　needs, verifying value and satisfaction, asking for referrals, and solidifying the customer

　　relationship with Chase.

　　As the single point of contact through the process, you will be adept at listening to and

　　addressing customer concerns and reservations, explaining financial terms and requirements,

　　coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and

　　tracking progress from application through closing.

　　You will be knowledgeable about Chase products, their advantages, and characteristics, as

　　well as local housing assistance programs and grants to assist customers in qualifying for

　　down payment and closing cost assistance.

　　You will produce high quality loans by gathering all the information required while ensuring

　　compliance with current lending guidelines and Chase policies to manage risks and customer

　　expectations.

　　You will establish trust, loyalty, and satisfaction by partnering with customers to identify and

　　recommend the best product solution for each customer through your understanding of

　　customer's needs and interests, working together to solve problems.

　　You will identify the best product solution for each customer by asking the customer

　　questions about needs and interests while following up on statuses to ensure deadlines are

　　met and issues are escalated when needed.

　　You will continue to build long-term relationships by identifying and continually engaging

　　with pipeline of customers "not yet ready" for homeownership through the education and

　　counseling process until ready to apply.

　　Required qualifications, capabilities, and skills

　　A Bachelor's degree or equivalent work experience in sales and/or real estate required.

　　Five years of proven mortgage sales experience required including strong product, credit,

　　and mortgage process knowledge and an understanding of Federal Housing Administration

　　(FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and

　　Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and

　　low-down payment products. (Regional Management approval required for internal Home

　　Lending Advisors who have been in their position for less than one year.).

　　Knowledge of real estate market in local area and the ability to build new external referral

　　sources and networks (e.g., realtors, nonprofits, community groups, civic/professional

　　organizations required).

　　Track record of customer satisfaction as demonstrated in customer satisfaction scores and

　　customer comments.

　　Your superior written and verbal communication skills will be used preparing and presenting

　　in your community outreach when providing homeowner education and demonstrating

　　knowledge while working with community-based nonprofits, community groups, consumer

　　advocacy groups, and civic/professional groups.

　　Intermediate PC skills in a Windows environment required.

　　This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan

　　Originators. As such, an employment offer for this position is contingent on JPMC's review of your

　　criminal conviction history, credit report, information available through NMLS, and any other

　　information relevant to a determination by JPMC that you demonstrate financial responsibility, good

　　character, and general fitness for the position. Note that any felony conviction within the last seven

　　years will disqualify you from consideration for this position. Your continued employment in this

　　position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan

　　Originator requirements.

　　In addition, this position requires National Mortgage Licensing System and Registry (NMLS)

　　registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase,

　　you will be required to either register on NMLS, or to update your existing registration as necessary

　　to grant access to and reflect your employment with JPMorgan Chase. Your continued employment

　　in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including

　　successful registration immediately after your start date, and timely completion of annual renewal

　　and required updates thereafter.

　　Any information obtained during the registration, update, and renewal processes or through NMLS

　　notifications may impact your employment with the firm. Any of the completed information you

　　provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by

　　JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and

　　consistency and with any current NMLS record, if applicable, before submitting. Further information

　　about NMLS and registration requirements of registration can be found

　　at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

　　EEO Statement

　　JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans