St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

　　The Community Health Worker is responsible for helping patients and their caregivers, served by the Mobile Youth Health Center, navigate and access community services, other resources, and adopt healthy behaviors. Supports providers and care coordinators through an integrated approach to care management and community outreach. Provides social support and informal counseling, advocates for individuals and community health needs.

　　Job

　　Code Number

　　4109

　　JOB DESCRIPTION

　　JOB TITLE: Community Health Worker

　　DEPARTMENT: Community Health

　　REPORTS: Network Director Community Health Clinical Operations

　　JOB SUMMARY

　　The Community Health Worker (CHW) will be responsible for helping patients and their caregivers, navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports nurses, providers, liaisons, and case management with an integrated approach to care management and community outreach. The CHW provides social support and informal counseling, advocates for individuals and community health needs.

　　The intent of this job description is to provide a summary of the major duties and responsibilities of this position and should not be considered as a detailed description of all the work requirements that may be inherent to the position.

　　WORK PERFORMED

　　JOB DUTIES AND RESPONSIBILITIES:

　　ESSENTIAL FUNCTIONS:

　　Work in conjunction with Community Health Clinical Resource Nurses to identify patients/families requiring assistance in navigation, care coordination, insurance connection, and additional needs identified in Social Determinants of Health (SDOH) Assessment. Responsible for establishing trusting relationships with clients and their families while providing general support and encouragement. Work closely with healthcare team, under the direction of Network Director Clinical Operations to help ensure patients have comprehensive and coordinated care. Provide ongoing follow-up and resource connection with patients/families. Register, schedule, check-in, and check-out patients according to Electronic Health Record (EHR) requirements. Complete accurate documentation of all encounters in EPIC. Provide referrals for services to community agencies and network departments, as appropriate. Follow-up with patients/families via phone calls and in-person visits at the hospital and designated community locations. Assist patients/families with completing applications and registration forms. Maintain information about community and network resources appropriate to needs of patients/families. Assess the needs of referrals and determine eligibility for services, according to government and local program guidelines. Document in care management platforms, Excel databases, and EHR as needed and directed. Comply with established chain of command for work related problems. Maintain responsibility for own development through active participation at in-services and/or continuing education programs. Demonstrate ability to develop effective working relationships within the community. Function as a professional role model and resource person providing guidance to co-workers. Participate in department Quality Improvement activities. Maintain confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Comply with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrate/model the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrate Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrate financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Comply with Network and departmental policies regarding attendance and dress code.

　　OTHER FUNCTIONS:

　　Other duties as assigned

　　PHYSICAL AND SENSORY REQUIREMENTS:

　　Sitting for up to eight hours per day, up to two hours at a time. Walking for up to one hour per day up to 15 minutes at a time. Involves frequent fingering, firm grasping, handling and twisting and turning. Occasional lifting and carrying objects up to 25 pounds. Occasional stooping, bending and reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, color vision, peripheral vision and visual monotony.

　　Must have the ability to sit for 2 total hours per day, and up to 1 total consecutive hour. Must be able to stand for 6 total hours per day and up to 4 total consecutive hours. Must be able to walk 6 total hours per day and up to 30 total consecutive minutes. Must have the ability to frequently use fingers/hands. Must have the ability for touching as it relates to feeling objects by touching with the skin, particularly that of fingertips. Must have the ability for hearing as it relates to normal conversation, high frequency and low frequency hearing sounds. Must have the ability for seeing as it relates to general vision, near vision, color vision and peripheral vision.

　　POTENTIAL ON-THE-JOB RISKS:

　　None identified.

　　Employee may be potentially exposed to cuts and punctures, slippery surfaces, assaults and battery, back injuries, car accidents.

　　MOST COMPLEX DUTY:

　　Ability to prioritize multiple tasks/assignments to make sure they are accurately completed within required timeframe.

　　SUPERVISION (RECEIVED BY AND/OR GIVEN TO):

　　Supervised by the Manager Community Health Clinical Outreach

　　COMMUNICATIONS:

　　Excellent written and verbal communication skills in English and Spanish preferred.

　　ADDITIONAL REQUIREMENTS:

　　Ability to work independently

　　Ability to handle multiple tasks and priorities

　　Very good organizational skills

　　Excellent customer service skills

　　Written and oral fluency in English, bilingual in Spanish preferred

　　Experience multi-cultural setting

　　Basic Computer skills

　　QUALIFICATIONS)

　　(MINIMUM)

　　EDUCATION:

　　High School Graduate/GED required. Successful completion of a network approved Community Health Worker/Care Coordinator training required within one year of hire or within one year of this job description adoption.

　　TRAINING AND EXPERIENCE:

　　1-2 years of experience working in a community-based setting. Knowledge of medical terminology preferred.

　　WORK SCHEDULE:

　　Full-time Monday-Friday day shift, weekends as needed

　　Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

　　St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

　　Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 18,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Network’s service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke’s established the Lehigh Valley’s first and only regional medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke’s is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke’s is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. U.S. News & World Report ranked St. Luke’s #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Health’s 100 Top Hospitals are St. Luke’s hospitals. St. Luke’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Luke’s among the 15 Top Health Systems nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information. St. Luke’s is also recognized as one of the state’s lowest cost providers..

　　Learn More Here. (http://www.slhn.org/About)