Job Description:The Communication Center Specialist supports clients byanswering incoming calls and dispatching communications in a professionalmanner. This role supports additional communication support as needed byassigned facility.

　　Job DetailsDemonstrates professional customer centric phone protocol through timelyanswering of calls, respectful communications, actively listening torequest and directing caller to appropriate locations/personnel.Ability to work with multiple computer programs efficiently in a fast pacedenvironment, while paying attention to detail.Provides timely and accurate paging of personnel and physicians,configuration and programming of pagers and paging system to provideservice, utilization of call reminders, documenting inconsistencies andnotes as required to provide continuity of service between shifts.Maintains a working knowledge of the radio systems and their specific purposeas demonstrated through monitoring and use of Console and handheld radios.Responds to all emergency calls and alarms efficiently, calmly andaccurately following documented procedures for each occurrence. Ensuresaccuracy of information and clear, concise communication.Develops and maintains knowledge of medical terminology to ensure calls arerouted properly and recognize a potential need to escalate the call.Demonstrates a working knowledge of the Communication Center disaster plan toinclude contingencies for phone, computer, network, overhead paging andradio systems.Actively participates in department meetings and associate engagement eventsand the development and review of departmental standards.Sets goals and objectives consistent with the organization's goals anddevelops effective action plans for their achievement.Complete shift duties and accurately communicate and document daily issues andevents to co-workers.Maintains a working knowledge of the use and process for loaning of equipmentwhich includes; language barrier phones, cell phone charges, conferencephones, and other resources.Provides assistance and accurate documentation with vocera and patient roomphone replacements, inventory and ordering.

　　Minimum QualificationsCustomer Service ExperienceDemonstrated computer efficiencyDemonstrated ability to communicate effectively

　　Preferred QualificationsPrevious call center experienceMedical terminology training preferred

　　Additional DetailsIn-person required, not a remote opportunityShifts and hours vary based on needs of assigned departmentSome nights and weekends are required

　　Physical Requirements:Interact with others by effectively communicating, both verbally and inwriting.Operate computers and other office equipment requiring the ability to movefingers and handsSee and read computer monitors and documents.Remain sitting or standing for long periods of time to perform work on acomputer, telephone, or other equipment.May require lifting and transporting objects and office supplies, bending,kneeling and reaching.

　　Anticipated job posting close date:02/02/2024

　　Location:St Marys Medical Center

　　Work City:Grand Junction

　　Work State:Colorado

　　Scheduled Weekly Hours:28

　　The hourly range for this position is listed below. Actual hourly ratedependent upon experience.$16.24 - $24.88

　　We care about your well-being - mind, body, and spirit - which is why weprovide our caregivers a generous benefits package that covers a wide range ofprograms to foster a sustainable culture of wellness that encompasses livinghealthy, happy, secure, connected, and engaged.

　　Learn more about our comprehensive benefits packages for our, and for our; and our commitment to.

　　Intermountain Health is an equal opportunity employer. Qualified applicantswill receive consideration for employment without regard to race, color,religion, age, sex, sexual orientation, gender identity, nationalorigin, disability or prot cted veteran status.

　　Our facilities do not discriminate against any person on the basis of race,color, national origin, disability, or age in admission or access to,or treatment or employment in, its programs, services or activities, oron the basis of sex (gender) in health programs and activities