Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)

　　Responsibilities:

　　Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)

　　Usage of efficient diagnose process steps as appropriate to provide professional support in timely manner

　　Resolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors to meet Service Level Agreements (SLA) towards customers and countries

　　Technical escalation to back level support with provision of appropriate diagnose material from customers

　　Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction

　　Communication interface to engineers /partners, provide technical documentation and information materials

　　Contribute to knowledge sharing in the support team, provide professional incident/problem documentation and feed knowledge base to enlarge known error information

　　Skills Required:

　　English & German language skills both written and spoken (B2 level or higher)

　　Technical experience in service and support (at least 1 year)

　　Knowledge of Intel/AMD based architecture

　　Knowledge of common technologies and specifications e.g. Networking, NAS technology, LTO etc.

　　Knowledge of MS Operating Systems in detail

　　Knowledge of Linux and DOS is a plus

　　Work in international virtual teams and departments, professional customer contact

　　Ability to work autonomous and under pressure from customer/countries side

　　Customer and service oriented thinking, putting customer first

　　Professional communication and presentation skills

　　Self-motivated to continuously improve knowledge and keep skills up to date

　　We are offering :

　　Salary range: 7900 -10500 PLN gross

　　MyBenefit platform

　　Private medical healthcare

　　Sport cards

　　Lunch benefits and discounts

　　Group insurance

　　Glasses refund

　　Awards

　　Holiday allowance „Wczasy pod gruszą”

　　Virtual Trainers Team

　　SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials

　　Introduce a friend

　　2 happy hours per month

　　#LI-JR1

　　#LI-Remote

　　Requisition ID : 20615