Country:

　　United States of America

　　Location:

　　CAA07: CCS - Little Rock, AR 715 E Roosevelt Rd, Little Rock, AR, 72206 USA

　　Job Description Summary

　　Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

　　Job Description

　　The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

　　Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated

　　Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements

　　Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule

　　Proactively distribute work orders for jobs daily

　　Adhere to scheduling guidelines and work order priority to load the schedule

　　Assist with the management and recording of non-productive technician time

　　Assist in general office administration; answering phones, receiving and distributing of mail, receiving parts, etc.

　　Other duties as assigned

　　Required Qualifications:

　　High School diploma or GED

　　1+ years customer service experience

　　6+ months experience supporting customers via telephone and email

　　Preferred Qualifications:

　　Excellent verbal and written communication skills

　　Strong organizational skills

　　Excellent attention to detail and accuracy

　　Experience with Microsoft Office

　　Experience in the HVAC Industry.

　　rsrcar

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　　Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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