A Day in the Life:

　　The Command Center Specialist will be responsible reviewing team member schedule adherence, monitoring channel performance and productivity to ensure Customer Care strategic objectives are achieved.

　　The starting salary for the role is $16.00.

　　What You’ll Do:

　　First point of contact when agents call in sick and/or absent.

　　Input and communicate Home Agent makeup times and excused late times.

　　First point of contact for system issues involving Home agents, Reservation Center and its partners.

　　Open tickets for system issues and report to management team as necessary.

　　Monitor the real-time schedule compliance of agents going to break, lunch etc.

　　Perform daily attendance audit.

　　Manage the balance of calls between Hertz and the business partners.

　　Manage the Performance Status Process.

　　Manage the skills assignments to ensure call handling.

　　Manage staffing using overtime and voluntary time off as needed.

　　Prepare Performance report periodically throughout the day and send to the Customer Care Leadership Team.

　　Monitor local and national news and weather events that may affect call performance or staffing.

　　Other duties and/or projects as assigned.

　　What We’re Looking For:

　　High School Diploma or equivalent, some college preferred.

　　Working knowledge of Work Force Management (WFM) methodologies and software

　　Good understanding of call center metrics

　　Working knowledge of SQL preferred

　　Good knowledge of the business area(s) being served

　　Ability to gather, analyze and interpret data and generate reports.

　　Working knowledge of Windows Operating systems to include MS Office (Word, Excel, Access, Outlook)

　　Strong written and verbal communication skills

　　Display a high level of professionalism and integrity

　　Must be detail oriented with good organization and time management skills

　　Strong interpersonal skills with the ability to work effectively with all levels of leadership

　　Must be able to perform well under pressure and under deadline-driven situations

　　Must be able to maintain confidentiality

　　Must be a self-starter with the drive and determination to function as a Subject Matter Expert making sound and substantiated shift scheduling recommendations

　　What You’ll Get:

　　40% off any standard Hertz Rental  

　　Paid Time Off

　　Medical, Dental & Vision plan options

　　Retirement programs, including 401(k) employer matching

　　Paid Parental Leave & Adoption Assistance

　　Employee Assistance Program for employees & family

　　Educational Reimbursement & Discounts

　　Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

　　Perks & Discounts –Theme Park Tickets, Gym Discounts & more

　　The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

　　US EEO STATEMENT

　　At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

　　Individuals are encouraged to apply for positions because of the characteristics that make them unique.

　　EOE, including disability/veteran