City

　　Las Vegas

　　State

　　NV

　　Shift

　　Varies

　　Type of Shift

　　Full Time

　　Department

　　Hotel Ops (excluding Housekeeping & EVS)

　　Command Center Coordinator The Strat (Las Vegas, NV)

　　Description:

　　Summary:

　　Responsible for the successful operation of the front desk command center. Act as the primary resource for the operational and administrative functions for booking and overseeing room inventory. Responsible for managing day-of rates as well as next-day rates for the hotel. Closely monitor the inventory to ensure all room types are properly booked. Provide excellent customer service to all hotel guests, answering questions and resolving guest concerns in a positive manner.

　　Essential Functions and Responsibilities:

　　Responsible for answering all incoming calls

　　Responsible for resolving guest complaints / disputes to ensure guest satisfaction

　　Maintains positive guest relations at all times

　　Successfully manage room inventory to avoid overbooking

　　Accurately manage current and future room rates on a regular basis

　　Answer calls from guests as well as respond via the hotel texting system

　　Responsible for running hotel reports

　　Responsibilities include liaison between the front desk, housekeeping, casino services and facilities

　　Pre block and obtain the status of all reservations with special request and special needs and notify housekeeping for any special accommodations

　　Make sure all suites are assigned

　　Reports to housekeeping any early check outs or request for early check ins

　　Update discrepancies in LMS

　　Responsible for guest gift cards

　　Responsible for due outs

　　Maintain a positive working relationship with other departments throughout the hotel/casino

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

　　Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　Minimum 1 to 6 months previous experience in same or similar role preferred

　　Proven experience providing superior guest service skills required

　　Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

　　Ability to deal with problems involving few concrete variables in standardized situations

　　Proven experience providing high level of guest service

　　Proficient in Word, Excel, and Outlook

　　Ability to use ten key adding machine by touch preferred

　　Must be at least 18 years of age

　　High school diploma or equivalent

　　Ability to effectively communicate in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　N/APhysical Requirements

　　Continuously standing (50% of the time)

　　Occasionally push and/or pull up to 25 lbs.

　　Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels

　　Walking, bending, kneeling, lifting, pulling, pushing and using chemical agents (less than 25% of the time)

　　Frequently walk and sit

　　Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity

　　Work Environment Potential Conditions

　　Indoor

　　Smoky and noisy

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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