Collections Specialist

　　Location: Skopje, Macedonia

　　Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

　　RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

　　What You Will Do:

　　The Collections Specialist will report to the Collections Team Lead, responsible for supporting the Corporate department.

　　As the Collections Specialist you will provide support to the Global Financial Control team, with focus on

　　Collections and both Internal and External queries. This will include liaising with internal and external stakeholders and how they work together.

　　A crucial part of the role is to:

　　Manage Accounts Receivable ledgers across the group with a focus on the North American region,

　　Ensure RLDatix receive timely payment of customer billings

　　Establish and maintain good relationships with customers and answering any queries in an

　　effective and timely manner

　　Reduce outstanding debt by working with the account managers and updating client contact details

　　Implementing system for tracking inbound queries in order to reduce outstanding and handle new queries in a timely manner

　　Supporting regional Billing Specialists with billing activities

　　Liaising with colleagues around the globe to resolve any queries around invoicing and Accounts Receivable

　　Additionally, this person will be responsible for:

　　Creating and maintaining up to date client data on various systems

　　Answering any telephone queries and filing of documentation

　　Any other ad hoc duties

　　The role requires an individual that has the ability to work to tight deadlines, and has strong written and verbal skills. The role holder will be able to work well, both independently and in a team environment.

　　What You Will Gain:

　　This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

　　Experience/Knowledge You Will Need:

　　Candidate must have demonstrable experience in collections/accounts receivable in a fast paced international business. The successful candidate will be comfortable interacting with customers and peers from different areas of the business outside accounting and finance.

　　Candidates must be able to demonstrate the following:

　　Detail focus; accurate, logical and methodical approach to work

　　Good time management skills with the ability to effectively organize and prioritize workload and work proactively without close direct supervision

　　Computer literacy including Word and Excel

　　Experience in using Salesforce and FinancialForce would be highly advantageous

　　Possess strong written and verbal skills and be able to work well in a team environment including with non-finance colleagues, e.g. Sales, Professional Services

　　Excellent numeracy and analytical problem-solving ability: e.g. resolving invoice queries

　　Strong spoken and written English skills