Job title – Collections Specialist

　　Location – Barcelona, Spain

　　Job model – Hybrid

　　We are currently seeking a highly motivated, strong analytical and problem-solving Collection Specialist to join our team. Your main responsibility will be undertaking all collections activities in accordance with the Company Policy.

　　At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

　　Your key responsibilities

　　Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.

　　Proactive outbound collection calls, emails, dunning letters.

　　Complete customer account reconciliations, as required.

　　Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio.

　　Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP.

　　Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit Policy.

　　We bring

　　• A space to grow by encouraging and supporting curiosity and an open mindset

　　• A flexible work environment that empowers people to take accountability for their work and own the outcome

　　• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity

　　• A culture that prioritizes safety and well-being, both physically and mentally

　　• An eagerness to be one team and learn from each other to bring progress to life and create a better future

　　• A firm belief that working together with our customers is the key to achieving great things

　　You bring

　　• Minimum of 2 years of prior experience in collections

　　• Fluent communication skills in English, French and German – both oral and written.

　　• Good negotiation ability

　　• Technical / Professional knowledge in collection processes

　　• Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients

　　• Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook

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