Adecco is assisting a client in Auburn Hills, MI with the search of a collections clerk. The position is from 8:00 AM to 4:30 PM M-F working 20 - 30 hours per week. Hours are flexible if client allows. This is a part time position and the assignment will last a couple of months.

　　Qualifications and Job Description The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Is responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

　　Responsibilities/Accountabilities:

　　· External and internal customer contact

　　· Reviewing and booking orders from the sales team

　　· Purchasing product from vendors and our corporate manufacturing facilities

　　· Recording key dates and activities related to orders

　　· Scheduling and releasing completed product

　　· Scheduling of Value Add and Pre-finish

　　· Coordinating delivery of customer orders

　　· Collects customer payments following installation or delivery as needed

　　· Managing recovery process for shortages and damaged product

　　· Ordering parts and/or scheduling service appointments as needed

　　· Processes factory credits to the company and provides follow up/revision to pending or denied credits

　　· Resource for PQM /ADM and product offering questions

　　· May assist with physical inventory and help resolve inventory discrepancies

　　· Promotes and facilitates continuous improvement activities in the department

　　Retail Segment Specific:

　　· Coordination and management of installation permits

　　· Collecting and verifying Lead Safe Install paperwork when applicable

　　· Scheduling installation of company products

　　· Scheduling installation recovery appointments

　　· Approving and processing payments for sub-contracted installation companies

　　Trade Segment Specific:

　　· Quoting and bidding of company products as needed

　　· Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders

　　· Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date

　　· Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions

　　Pay Details: $19.00 per hour

　　Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

　　Equal Opportunity Employer/Veterans/Disabled

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

　　The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.