Top Skills' Details

　　1.)1-3 years experience supporting A/V and teleconferencing products (Zoom & Teams; WebEx is a plus)

　　2.)1-3 years experience with Windows products and O365 suite

　　3.) Strong Customer Service and analytical skills, strong problem solver

　　Description

　　• Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users

　　• Responsible for Account/Group management within the Zoom platform

　　• Responsible for the creation and modification of Knowledge Based Articles

　　• Vendor Management

　　• Responsible for testing new functionality and release planning

　　Additional Skills & Qualifications

　　Assist managing and directing 3rd party UC vendors

　　Solving issues tied to Microsoft Teams and Zoom

　　Issues tied to microphones, camera sharing, video issues, chat issues, etc

　　Ability to understand if these are caused by the end-user, OS, hardware or an overall system issue

　　Manning L2-L3 helpdesk for UC collaboration tools and video conferencing

　　Escalating with vendors – driving incidents and problems to resolution and root cause

　　Working as part of a team, leveraging others without authority

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.