We are seeking a CO Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.

　　Specific Duties & Responsibilities

　　Screens patient calls and medical issues.

　　Answers patient questions where appropriate and determines if physician response is required.

　　Registers patients for clinical appointments using electronic medical record system (epic).

　　Answers phones and provides routine information to callers.

　　Scans medical records documents into the electronic medical records system.

　　Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system.

　　Collects time of service payments, issues receipts, and prepares end of day reconciliation.

　　Discusses patient charges, if appropriate, with patients and/or patients' families.

　　Refers patient to appropriate office if financial counseling is necessary.

　　Assists with basic insurance and third party queries and explains payment policies.

　　Assists with back office duties as needed to ensure consistent patient flow.

　　Reschedules patients when provider clinic schedule changes.

　　Maintains familiarity with various types of medical insurance in order to properly schedule patients and answer patient questions.

　　Schedules patients for laboratory tests, medical examinations, and procedures.

　　Resolves any schedule conflicts.

　　Uses automated records systems to access, enter, and edit patient information.

　　Coordinates visits either within the office or between other offices and/or departments.

　　Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic).

　　Obtains and/or verifies patient's demographic data by phone or in person.

　　May obtain pre-certifications as required by patients' health care insurers or managed care providers.

　　Fills appointment vacancies due to cancellations.

　　Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.).

　　Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).

　　Operates personal computer to access e-mail, electronic calendars, and other basic office support software.

　　Provide other duties, as assigned.

　　Minimum Qualifications

　　High School Diploma or GED required.

　　One year work experience required in a similar service-oriented industry.

　　Must obtain certification or competency (passing training exams) in appropriate skill groups during introductory period.

　　Excellent communication skills.

　　At least average computer skills.

　　Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.

　　Preferred Qualifications

　　Two years college or equivalent work experience preferred.

　　Two years related ophthalmology/JHH system work experience strongly preferred.

　　Medical terminology and knowledge of medical insurance coverage preferred.

　　Classified Title: Patient Service Coordinator

　　Job Posting Title (Working Title): CO Patient Service Coordinator

　　Role/Level/Range: ATO 40/E/02/OD

　　Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($52,780 targeted; Commensurate with experience)

　　Employee group: Full Time

　　Schedule: Monday-Friday, 8:30 am - 5:00 pm

　　Exempt Status: Non-Exempt

　　Location: School of Medicine Campus

　　Department name: ​​​​​​​SOM Oph Satellites

　　Personnel area: School of Medicine

　　Total Rewards

　　The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

　　Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

　　JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

　　**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

　　The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

　　The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion (https://diversity.jhu.edu/roadmap-on-diversity-and-inclusion/) .

　　Accommodation Information

　　If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

　　Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

　　The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

　　The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

　　Note: Job Postings are updated daily and remain online until filled.

　　Equal Opportunity Employer:

　　Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.