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CLUB Customer Service Outfitter
CLUB Customer Service Outfitter-March 2024
Cheektowaga
Mar 30, 2026
About CLUB Customer Service Outfitter

  Pay Range: $16.00 - $21.50

  Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:

  Acquiring and activating new members

  CLUB sales

  Customer experience

  Peer coaching and influencing

  Regulatory compliance

  Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops’ & Cabela’s Core Values.

  Essential Functions:

  Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

  Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.

  Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.

  Demonstrate products to customers.

  Knowledgeable of advertised sales.

  Responsible for helping meet metric goals and objectives for self and store.

  Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.

  Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.

  Provides daily feedback and reports in a timely and accurate manner.

  Provides peer coaching, recognition, and support as a CLUB advocate and representative.

  Providing service to all areas of the store based on business need.

  All other duties as assigned by leadership.

  Experience/Qualifications:

  Minimum Degree Required: High School Diploma or Equivalent

  Preferred Degree: N/A

  Certificate(s) or License(s): N/A

  Experience: 0 to 2+ Years Experience

  Physical Requirements

  To accomplish the essential functions of this job, Incumbent will be required to:

  Stand and/or walk during shift to assist customers on the sales floor, etc.

  Hear well enough to constantly communicate with others to exchange information

  Constantly repeat motions that may include the wrists, hands and/or fingers.

  Constantly assess the accuracy, neatness and thoroughness of work assigned

  Light work that includes lifting and moving objects up to 20 pounds constantly

  Occasionally ascend or descend ladders, stairs, step stools, etc

  Occasionally work in noisy environments

  Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

  Reasonable Accommodations

  Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

  If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

  Full Time Benefits Summary:

  Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  Medical

  Dental

  Vision

  Health Savings Account

  Flexible Spending Account

  Voluntary benefits

  401k Retirement Savings

  Paid holidays

  Paid vacation

  Paid sick time

  Bass Pro Cares Fund

  And more!

  Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

  Reasonable Accommodations

  Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

  If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

  Cabela's

  About Bass Pro Shops

  Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

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