Minimum qualifications:

　　Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

　　Experience advocating for customer needs.

　　Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols.

　　Experience in reading/debugging code and in virtualization and orchestration frameworks.

　　Ability to communicate in English.

　　Preferred qualifications:

　　Experience debugging complex workload issues across large-scale, multi-node environments.

　　Experience with exploratory kernel debugging and performance analysis of containerized systems.

　　Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).

　　Experience working with any public cloud services and infrastructure.

　　Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

　　The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

　　Our Technical Solutions Engineers own our customer issues in addition to providing level two support to our other support teams. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. In this role, you will be required to work in a shift pattern or non-standard work hours as required. This may include weekend work.

　　Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

　　Work with customers on their production Serverless deployments to resolve issues and achieve product readiness, availability, and scale.

　　Develop an in-depth understanding of Google Cloud's Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.

　　Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.

　　Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.

　　Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.

　　Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.