Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.Validate prior requests and approvals for cloud related accounts/tenants/O365 services.Review workflow diagrams and knowledge base articles to perform verifications.Collaborating and providing operational support to multiple programs ensuring seamless program executionDevelop and maintain comprehensive program documentation.Update standard operation procedures and technical training guides documentation as needed.Minimum QualificationsBachelor's degree or 2+ years of professional experience.Specific Skills2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholdersAn ability to operate autonomously with minimal supervision, attention to detail and organizational skillsExcellent customer service skills and focusAdaptable to a fast pace environmentMust be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM)Other Job Specific SkillsDemonstrates sound judgment in selecting methods and techniques for obtaining solutions.Good analytical, and problem-solving skills.Self-starter and able to follow guidance given for completing assigned projects.Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.Good oral and written communication skills.Experience working with customers, users and project leads in IT business applications and systems.Experience in supporting individual projects and systems in a designated functional area.Experience in testing functionality and matching to requirements.General understanding of business process configuration and process flows.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$21.63/hr - $25.48/hrDay ShiftTelework Not AllowedNo-Travel Not RequiredASM Research is an Equal Opportunity EmployerAll employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, creed, ancestry, marital status, non-job-related handicap or disability, veteran status, or any other legally protected status.