St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

　　The Clinical Support Clerk is responsible for providing clerical support for clinical units/departments.

　　ESSENTIAL FUNCTIONS:

　　Facilitates timely communications between and relays information to members of the health care team, other departments, patient, family, and visitors in a professional, friendly and efficient manner.

　　Demonstrates expertise utilizing computer systems including Epic, Kronos, and MS Office (Word, Outlook, Excel).

　　Accurately and efficiently implements processes related to patient care orders (i. e. schedules and coordinates processes for diagnostic testing and/or procedures for patients, consultations, meal service, isolation precautions, telemetry, etc.)

　　Maintains the patient’s medical record (chart/file) related to the admission, transfer and discharge processes (including orders and charges) according to policy.

　　Operates, maintains, and troubleshoots all office equipment including computer, fax machine, and printers.

　　Maintains current, accurate and cost effective inventory of office supplies and forms.

　　Demonstrates ability to accurately and efficiently transcribe staffing schedules / worked time into Kronos.

　　Maintains logs and statistics.

　　Obtains sorts, sends and delivers mail.

　　Maintains a clean and orderly environment.

　　Participates in activities which promote personal/professional development.

　　Serves on assigned committees.

　　Complies with established chain of command for work related problems.

　　Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

　　Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

　　Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

　　Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

　　Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

　　Complies with Network and departmental policies regarding attendance and dress code.

　　Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

　　OTHER FUNCTIONS:

　　Participates in the orientation and training of staff. Other related duties as assigned.

　　PHYSICIAL AND SENSORY REQUIREMENTS:

　　Sit up to 8 hours per day; 2 hours at a time. Stand for up to 1 hour per day. Walk 1 hour per day; 10 minutes at a time. Continuously uses fingers and hands to manipulate objects. Continuously twists/turns fingers and hands simultaneously. Continuously lifts, carries, pushes and pulls objects up to 10 lbs. Occasionally lifts, carries and pushes objects up to 25 lbs. Frequently pulls objects up to 25 lbs. Occasionally lifts, carries, pushes and pulls objects up to 50 lbs. Occasionally squats, crouches, kneels and climbs. Must have the ability for touching as it relates to perceiving attributes of an object. Must have the ability for hearing as it relates to normal conversation, high and low frequencies. Must have the ability to see as it relates to general, near, far, color, and peripheral vision. Continuously stoop, bend and reach above shoulder level. Must have hand/eye coordination for computer operation.

　　POTENTIAL ON-THE-JOB RISKS:

　　At risk for cuts and punctures, being confined to small spaces, slippery surfaces, assault and battery, electrical hazards, chemical and biological hazards, injuries from operating machinery, and back injuries.

　　SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:

　　Follow MSDS and OSHA precautions for exposure to biological and chemical hazards.

　　MOST COMPLEX DUTY:

　　Provides clerical support to patient care units while coordinating efficient and timely flow of communication among members of the healthcare team, patients, visitors, and other departments.

　　SUPERVISION:

　　Supervised by Patient Care Manager.

　　COMMUNICATIONS:

　　Excellent verbal and written communication skills are required for interactions and contact with other departments, hospital staff, patients, families and medical staff.

　　ADDITIONAL REQUIREMENTS:

　　Self-directed. Demonstrated ability to prioritize work in changing and diverse environments.

　　(QUALIFICATIONS)

　　(MINIMUM)

　　EDUCATION:

　　High School Graduate/GED required.

　　TRAINING AND EXPERIENCE:

　　Previous unit clerk or applicable hospital experience preferred. Demonstrated expertise with defined computer systems. Attendance at and successful completion of additional classes to support other functions of the role may be required.

　　WORK SCHEDULE:

　　Day and evening shift with varying hours based on the needs of the patient care units; weekends and holidays included. Must be able to work flexible hours to meet position requirements.

　　Adopted: 11/2016

　　Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

　　St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

　　Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 18,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Network’s service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke’s established the Lehigh Valley’s first and only regional medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke’s is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke’s is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. U.S. News & World Report ranked St. Luke’s #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Health’s 100 Top Hospitals are St. Luke’s hospitals. St. Luke’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Luke’s among the 15 Top Health Systems nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information. St. Luke’s is also recognized as one of the state’s lowest cost providers..

　　Learn More Here. (http://www.slhn.org/About)