Clinical Solutions Leader, Ultrasound

　　Lead an organization within assigned geography to deploy standard processes for customer education, escalation, service, and sales support. This support spans across the End-to-End customer journey, and it starts with the pre-sales period through the product lifecycle. Contributes to market share growth via retention of installed base and competitive socket flips. Accountable for ensuring the organization meets customer experience, operational metrics, and effective management of the P&L to include meeting or exceeding targets for revenue, recovery, and margins.

　　Your role:

　　Collaborate with ULS Business Leader to develop strategies for business success

　　Collaborate and support the ULS Sales Leadership team in North America and Canada with strategies to grow market share by maintaining current install base and converting competitive sockets

　　Collaborate and support with Marketing to develop and implement strategies to grow market share and revenue

　　Collaborate with Global ULS Product Director of Edu. Services & Solutions Delivery to align on support needed from the Global team to drive success in the North America Region (NAR)

　　Collaborate and support NAR Field Service Leaders to ensure collaboration among the teams, drive strategies for FCOs, NPIs, and installations of new systems and upgrades

　　Collaborate and support the NAR Operations teams with business strategies to improve processes and met or exceed KPIs for OIT

　　Collaborate and support the Clinical leaders to ensure KPI targets are met or exceeded

　　Collaborate and support the Strategic Program Managers with development of strategies to grow the ULS business through development of new programs and offerings

　　Collaborate and support the Tech Max Program Managers to ensure KPIs are being met and growth of the program Year over Year

　　Collaborate and support the Sr. Clinical Operations Manager with strategies to drive optimization our processes and automation of our tools to support the needs of the ultrasound business

　　Collaborate and work with other ULS regions globally to share best practices and gather their best practices to drive global success of for the ULS business

　　Develop and drive necessary business changes to support growth

　　Lead the Clinical Solutions organization who collectively are responsible for the End-to-End customer journey including the on-site and off-site customer education teams.

　　Closely monitor the progress of the Clinical Solutions business to ensure KPIs are being meet or exceeded

　　Provide coaching and mentoring to direct reports to support their career growth and improvements within their current role.

　　Embrace our Philips Business System (PBS) by dealing swiftly with poorly performing employees with robust action plans and recognizing exemplary behavior throughout the organization.

　　Work with the leaders to drive Year-over-Year (YoY) improvement in Employee Engagement Scores (EES).

　　You're the right fit if:

　　Bachelor’s degree or equivalent combination of experience and education.

　　Minimum of 5 years of leadership experience.

　　5+ years in technical or sales environment with demonstrated results in customer management.

　　Proven experience mentoring and developing a dispersed team on customer relationship management, customer influencing, and problem-solving.

　　Experience managing a budget including revenue and operational metrics.

　　Self-starter with the ability to manage competing business priorities and tolerate ambiguity in a demanding environment.

　　Demonstrated partnership with sales and technical teams.

　　Excellent influencing, relationship building and problem-solving skills at all levels of an organization.

　　Proven ability to set priorities, make decisions, and resolve conflicts.

　　Strong project management, change management and business analysis skills.

　　Understanding of adult education concepts and process is desired.

　　Travel up to 40% by car, air or train to customer sites (hospital/medical environment), Philips offices, or other locations for meetings, training and other business needs. Occasional international travel and frequent overnight stays are required.

　　You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position (https://www.careers.philips.com/na/en/office/remote-sedentary-work-physical,-cognitive-and-environmental-pce-job-requirements) .

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

　　Learn more about our business (https://www.philips.com/a-w/about.html) .

　　Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)

　　Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)

　　Read more about our employee benefits (https://www.careers.philips.com/na/en/best-employee-benefits) .

　　If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here (https://www.careers.philips.com/global/en/diversity-and-inclusion) .

　　Philips Transparency Details

　　The pay range for this position is $172,000 to $296,000, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

　　In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.careers.philips.com/na/en/best-employee-benefits) .

　　At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

　　Additional Information

　　US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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　　It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

　　As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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