Job Description

　　Position Summary:

　　The role will primarily be responsible for supporting our Clinical Site to Patient service offering, specifically supporting US Clinical Site to patient shipments. This will include but is not limited to, the management of Patient information and order requests; organizing the collection and delivery of Clinical Trial medication to patients directly; sending communications and proactively tracking through to delivery. Be responsible for providing proactive support in response to calls/emails from our internal colleagues, external clients and Clinical Trial investigator sites.

　　Job duties and responsibilities:

　　Accurately entering order requests into Global Project Management (GPM) System in a timely mannerEnters/update patient and associated contacts personal information as receivedSend the required communications as per protocol requirementsSchedule and execute collection and delivery of clinical trial material with approved suppliers to domestic and global destinations.Identifies discrepancies as they arise and independently solves routine problems/issues. Seeks advice/input on more complex problems and Escalate items as required.Compliance with internal local and global standard operating procedures.Proactively track and trace orders to ensure on time delivery within FCS service level agreement with suppliers as assigned, including non-executable orders/exceptionsProvide support as required for internal/external client calls or emails received and manage to resolution.Actively participate in team meetings, conference calls, and operational meetings as necessaryParticipate in cross-functional business process improvement activities as required.Perform other duties as required.

　　Minimum Requirements/Qualifications:

　　Degree Level or Equivalent in relevant subject and/or relevant experience in same/similar job roleProfessional experience within the transportation or customer service industry

　　Experience

　　Logistics/Order entry/Customer serviceDistribution track and traceExcellent customer serviceProficient in Microsoft office (Word, Excel and Outlook)Flexible and adaptable Ability to prioritize workload and meet timescales.Able to analyze problems and define solutions.Able to work independently and to support others within the team.Effective communication skills both internally and externally.