Clinical Process Monitor - Clinical Operations

560 Delaware Ave, Buffalo, NY 14202, USA

Req #368

Monday, June 3, 2024

Why Work for Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits for full-time positions include:

20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!

13 Paid Holidays

Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental Vision)

401(k) - the Company matches 50% of the first 6% up to a maximum of 3%

Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!

Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!

Professional development opportunities including mentorship program options and ongoing coaching

CLINICAL proCESS monitor

JOB SUMMARY

As part of a dynamic clinical team embedded in a Health Home Care Coordination Organization, the Clinical Process Monitor is responsible for monitoringclinical/strategicworkflows and analyzing the effectiveness of clinical and care coordination interventions, strategies, and processes. The Clinical Process Monitor will examine tasks and processes by gathering and analyzing data, reviewing documentation, and fostering anecdotal feedback to ensure that workflows/processes are designed appropriately, operate effectively and are being completed by the applicable team members. This position commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, inclusion and belonging.

ESSENTIAL FUNCTIONS

Design and perform audits to ensure clinical/strategic tasks and processes are:

designed appropriately, effective, and efficient

completed accurately and punctually by associated team members

compliant with Health Home Care Coordination regulations, policies, and procedures

Act as the owner of corrective actions issued regarding clinical/strategic tasks and processes

monitor and ensure completion of corrective actions

determine the effectiveness of corrective actions

assist in their redesign, as needed

Create reports of review findings to present to various audiences, including clinical team members, senior management, and care coordination

Assist leadership in the redesign of tasks and processes, as needed

Provide timely and appropriate feedback to management regarding review findings

Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations

Maintain quality and proficient services by advancing personal knowledge, skills, and other competencies through continuing professional development

OTHER DUTIES

List other non-essential job functions or responsibilities. May wish to include in the list “performs other duties as assigned”.

Other duties and/or special projects as necessaryKNOWLEDGE, SKILLS ABILITIES

List required knowledge, skills and abilities needed for the job.

Ability to effectively communicate

Ability to prioritize and complete work in timely manner

Ability to work independently

Ability to provide guidance in a clear, concise manner

Ability to clearly communicate orally and in writing

Proactively approaches professional responsibilities

Demonstrates cultural competence

Demonstrates ethical and professional responsibilities and boundaries

Demonstrates capacity to use Health Information Technology to facilitate communication

Strong computer literacy (Excel, Power BI, Electronic Health Record platforms)

Knowledge of confidentiality regulations/HIPPA

Knowledge of person-centered planning regulations

EDUCATION EXPERIENCE

At least 3 years of experience, professional and/or personal, with the following required :

Collecting, processing, and interpreting information

Using logical reasoning to evaluate problems and find solutions

Conveying information clearly and accurately to others

Acting independently, taking responsibility for one's own work

Knowledge of OPWDD, Health Home care coordination preferred

Familiarity with person-first, person-centered planning concepts preferred

View Full Job Description

Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

Pay Type Hourly

Min Hiring Rate $21.78

Max Hiring Rate $27.84

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560 Delaware Ave, Buffalo, NY 14202, USA