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　　Under minimal supervision, organizes and manages the operation of the clinic/department, assuring the continuity and quality of patient care by following appropriate clinic protocols and the supervision and evaluation of staff. Assists the CPM/Director/Facility Medical Director in day to day management of reception, Medical Assistant and Pharm Tech staff.

　　Primary Responsibilities:

　　Work with all members of the department health care team ensuring smooth patient flow within department. Use Standard tools to monitor individual and departmental performance on key metrics

　　Determine appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage. Responsible for the day-to-day operations. Takes a leadership role in problem solving with employees and patients

　　Direct work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff. Monitor skill development and performance of the staff. Provide orientation for all new staff and coaches for high performance. Give regular performance feedback and conducts performance appraisals

　　Meet regularly with CPM and physicians. Perform other duties including monitoring budget expectations as indicated by CPM, researching and resolving customer complaints

　　Communicate information to all staff, manager and physicians as necessary. Conducts staff meetings as needed. Lead and/or Participate in departmental quality improvement and service excellence activities. Research and resolve clinical quality issues

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High school diploma or equivalent

　　2+ years of current experience working in a clinical setting

　　Intermediate level of experience with Microsoft Suite

　　Knowledge of ADA, Fitness for Duty, FMLA policy, HIV counseling procedures & blood borne pathogen protocols, WISHA/OSHA mandated regulations

　　Preferred Qualifications:

　　AA or AS degree in business administration, healthcare administration or a closely related field of study

　　Completion of formal Medical Assistant program with WA State certification

　　American Heart Association BLS

　　Washington Residents Only: The salary range for Washington residents is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment