Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Primary Responsibilities:

　　Accurate and timely documentation of claims data

　　Ensure accurate and timely delivery of data to Team Liaison

　　Ensure that performance metrics are achieved and Building and maintaining an effective Team environment within the Network Intelligence group

　　Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)

　　Coordinate with the Team to identify process improvement opportunities

　　Monitor, measure and report Team performance metrics and implement Team incentive programs

　　Deliver/facilitate training (both new and ongoing)

　　Partner with leadership to promote department revenue and business objectives

　　Provide feedback to management on individual and group training results

　　Review and update training materials as needed

　　Routinely analyze quality results to report error trends

　　Identify root causes of errors and opportunities for defect reduction

　　Analyze and develop overall improvement plans (department and individual)

　　Administrative responsibilities as assigned

　　Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Required Qualifications:

　　Should have Bachelor Degree

　　Minimum 3 years of experience in RCM industry

　　Minimum of 18 months experience in Team Handling (Min Span of 15 people)

　　Should have 3 plus years of experience in AR Follow up and Denial Management

　　Hands on experience in US Healthcare Revenue Cycle Management - AR Calling and Denial Management

　　US Healthcare - Provider experience

　　Should have capability to handle onshore customers individually

　　Proven excellent Interpersonal skills

　　Solid Proficiency in MS Office

　　Sound Reporting/ MIS Skills

　　Exposure to all the facets of Operation Management

　　Exposure to people management, Performance Management and Client Management

　　Should be from US Healthcare industry

　　Open to Night Shifts

　　Preferred Qualifications:

　　Six Sigma Knowledge / Certified/ Trained

　　Transition Experience

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.