The Clinical Assistant position will support one of our physicians, Dr. Cappello, as he sees patients in our SouthPark office. The schedule for this position is as follows:

　　Primary Objective

　　The Clinical Assistant provides clinical and administrative support to the Provider to collaboratively ensure the delivery of high quality, compassionate care to CEENTA’s patients. 

　　Essential Job Functions:

　　The essential functions for the position include:

　　Greet and room patients

　　Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs

　　Reconcile and document patient medications and allergies in the EHR system

　　Assist the Provider with patient examination, treatment, and in-office procedures as needed

　　Prepare and administer medications as directed by the Provider

　　Prepare and/or collect laboratory specimens 

　　Act as a scribe as needed by the Provider

　　Explain treatment procedures and provide approved educational information to patients and their families 

　　Respond to patient questions and prescription refill requests via phone or the EHR messaging system

　　Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments, and in-office procedures

　　Schedule patient surgeries

　　Maintain applicable workqueues in the EHR system 

　　Index lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system

　　Perform clinical room turnover/set-up and equipment sterilization

　　Maintain OSHA standards to ensure a sterilized and safe environment

　　Maintain stock of office and clinical supplies and order from appropriate vendor when needed

　　The ability to work on-site 

　　Predictable, reliable, prompt, and punctual attendance 

　　Skills and Abilities:

　　Ability to maintain a high level of precision in judgement, the accuracy of assessment, and skill in problem solving under stress.

　　Ability to react calmly and effectively in emergency situations.

　　Ability to adapt to changes in the department.

　　Exceptional oral and writing skills.

　　Ability to examine documents for accuracy and completeness.

　　Ability to identify problems.

　　Core Competencies:

　　Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.

　　Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.

　　Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.

　　Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 

　　Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

　　Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

　　Clinical Competencies:

　　The broad knowledge base of Otolaryngology practice, knowledge of acute practice based on skill level and scope of practice.

　　Otolaryngology knowledge: strong understanding of ENT terminology and anatomy and best practices in the effective flow of clinical services.

　　Knowledge of examination and diagnostic procedures.

　　Knowledge of medical equipment and instruments.

　　Annual scope training.

　　Training Period:

　　Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role. 

　　Accountability:

　　Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A. 

　　The Medical Assistant directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery, providing administrative and clinical support to the Providers. 

　　Education:

　　High School diploma or equivalent required.

　　Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) OR successful completion of one of the 3 other approved routes as defined by the American Medical Technologists (https://www.americanmedtech.org/Get-Certified/RMA-Eligibility) preferred.

　　Experience:

　　One to two years’ experience as a medical assistant in in primary care or otolaryngology preferred.

　　Certificates, Licenses, Registrations:

　　Current Certified Medical Assistant (CMA) certification from the Certifying Board of the American Association of Medical Assistants (AAM) OR Registered Medical Assistant (RMA) certification from American Medical Technologists (AMT) or equivalent certification/licensure preferred. Current Licensed Practical Nurse from the NC or SC Board of Nursing. It is the employee's responsibility to maintain certifications and provide proof of certification or licensure.

　　Current BLS certification from the American Heart Association or American Red Cross preferred.

　　Work Environment:

　　The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Clinical Assistant functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment.

　　Supervision:

　　This position reports to the Operations Manager, as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.

　　This position has no supervisory responsibilities.

　　Position Type and Expected Hours of Work:

　　This is a full-time position with core hours Mondays-Fridays, 7:30am – 4:00pm.

　　Hours are subject to variation based upon clinic needs. 

　　Physical and Mental Demands:

　　The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Physical Demands:

　　Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff

　　Occasionally assists with moving or positioning wheelchair bound patients, clinical equipment; up to 300 lbs, and office supplies up to 30 pounds

　　Mental Demands:

　　Ability to problem solve

　　Ability to work under pressure or in stressful situations

　　Ability to make quick decisions

　　Ability to thrive in fast-paced environment and multi-task

　　Ability to use discretion and sensitivity

　　Other Requirements:

　　Active & current Driver's License

　　Clean driving record

　　Consistent and reliable transportation

　　Polite and professional disposition

　　Travel:

　　Occasional travel to other CEENTA clinic locations may be required.  

　　Other Duties:

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition to those essential job functions identified above in Section II, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add to or change the essential job functions of this position at any time without notice. 

　　A Typical Day in the Position:

　　A typical day for the Medical Assistant involves collaborating with and providing clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The Medical Assistant greets patients with a warm, welcoming smile as they escort them to the exam room. They obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system. They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter. They perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, surgeries, and in-office procedures, responding to patient messages and prescription refill requests, indexing faxes and other documents, and monitoring workqueues in the EHR system.

　　Equal Employment Opportunity Statement 

　　The Company bases all applicant and employee employment decisions without regard to race, creed, color, religion, age, gender identity or expression, sexual orientation, pregnancy, genetic information, national origin, sex, uniform service, veteran status, protected disability, and any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to employment including, but not limited to recruitment, placement, employee training and development, promotion, benefits, compensation, leaves of absence, position elimination, layoff, recall, termination, and all other terms and conditions of employment. The Company opposes racial injustice and racial inequality. We strive to provide a diverse workplace wherever employee’s background and experiences are important and bring value to us as an organization. Employees should bring any violations of this policy to the attention of Human Resources. 

　　 The South Carolina Pregnancy Accommodation Act protects individuals from employment discrimination for medical needs arising from pregnancy, childbirth or related medical conditions. The Act, which amended the South Carolina Human Affairs Law, also requires that employers provide reasonable accommodations for medical needs arising from pregnancy, childbirth or related medical conditions.  Should you have any questions, please contact Human Resources. 

　　 Accessibility Accommodation Statement Charlotte Eye, Ear, Nose and Throat Associates is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified employee or applicant with regard to any terms or conditions of employment on the basis of such an individual’s disability. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected].

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