Immediate Clinical Manager, CRM Operations (Customer Engagement) opportunity with a recognized pharmaceutical leader, identified as one of "The World's Most Innovative Companies" by Fast Company, and honored by Fortune with inclusion on it's "Change the World List" for addressing society's unmet needs. This is your opportunity to play an important role in making a novel product available to patients that has the potential to revolutionize the treatment of bladder cancer!

　　SUMMARY : As the Manager, CRM Operations (Customer Engagement) you will be responsible for driving successful customer relationship management (CRM) operations for the Uro-Oncology business by aligning stakeholder needs and leveraging CRM, customer engagement, and operational management capabilities. Manage and optimize these areas, including enhancing capabilities to meet new business needs as well as pursuing operational excellence, to drive overall customer engagement in Ferring business(es). Play a critical role in enabling Company's omnichannel approach toward a data-driven and integrated customer experience.

　　Responsibilities :

　　Act as lead of CRM activities, including all aspects of business alignment, enhancement, training, support, and optimization.

　　Partner with commercial and medical leadership to ensure ongoing alignment and timely capability development.

　　Lead change management activities to ensure optimal release of CRM upgrades and enhancements.

　　Coordinate with the training department to develop and materialize a training strategy for onboarding and updates.

　　Drive quality assurance to ensure master data correctness in the CRM.

　　Oversee and facilitate recurring sales hierarchy, customer alignment, roster, and targeting updates.

　　·Perform customer data stewardship activities.

　　Continue aligning and integrating core engagement tactics including key message definition and collection, surveys, presentations, emails, and more.

　　Drive continued adoption of new and advanced customer engagement capabilities including but not limited to dynamic targeting, segmentation-driven content generation, AI/ML driven next best action, and more.

　　Serve as primary point of contact for all CRM-related support escalations, including field facing escalations as well as internal home office concerns.

　　Identify and recommend opportunities to augment the commercial data landscape with assets to improve customer engagement capabilities.

　　Develop and support customer engagement reporting needs.

　　Skills & Qualifications:

　　Minimum of a Bachelor of Science degree in business management, technology, operations, or a related field. MBA / advanced degree preferred.

　　5+ years of pharmaceutical experience commercial operations, CRM, sales and marketing support, field medical support, or relevant experience.

　　5+ years SFDC life science experience, IQVIA OCE preferred.

　　Strong data query (SQL, SOQL) knowledge preferred.

　　Diversity, Equity & Inclusion

　　At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

　　Hiring diverse talent

　　Maintaining an inclusive environment through persistent self-reflection

　　Building a culture of care, engagement, and recognition with clear outcomes

　　Ensuring growth opportunities for our people

　　Actalent is an equal opportunity employer.

　　About Actalent

　　Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.