Clinical Manager - Dublin

　　Optum is a global organisation that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting individuals with the care, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, and excellent career growth opportunities.

　　For those who want to invent the future of healthcare, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives. Caring. Connecting. Growing together.

　　About the role:

　　Optum is a leading health services and innovation company dedicated to helping people live healthier lives and making the health system work better for everyone. We are committed to transforming healthcare through innovative solutions.

　　We are seeking a highly motivated and experienced Clinical Manager supervise our service delivery centre. You will play a pivotal role in ensuring the seamless operation of the services, managing a team of dedicated customer service representatives and counsellors, and contributing to the overall success of our organisation. This position requires a proven supervisory background in leadership and clinical management.

　　Responsibilities of the Clinical Manager:

　　People management: Proven track record of excellent people management skills. Lead, mentor, and manage a team of customer service representatives and EAP counsellors, providing guidance and support to ensure they deliver high-quality services to our clients. Offer support and guidance for clinical operational focus to the Senior Telephone Counsellors Continuously identify and implement process improvements to enhance the efficiency and effectiveness of the EAP program. Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR's) supporting clinical alignment within operations. Performance management of the Telephone Counsellors Management of the shift Rota. Supporting the Counsellors and being responsible for Clinical Case Escalations

　　Required qualifications of the Clinical Manager:

　　Accreditation to a recognized counselling and/or psychotherapy governing body, including all supervised hours requirements Proven direct supervisory experience. Proficiency in MS Office applications The ability to prioritize and delegate tasks in a fast-paced work environment.

　　Preferred Qualifications of the Clinical Manager:

　　Knowledge of EAP services Bil-lingual proficiency - Preferred languages English and French, German or Italian Strong business acumen and professional presentation Strong conflict resolution skills and customer focus Strong written and verbal communication skills Proficiency in MS Office applications Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others

　　Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

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