POSITION SUMMARY

　　The Clinical Assistant at Key Medical Care performs administrative and clinical duties under the direction of a licensed healthcare provider.  This non-exempt position helps facilitate rounding and documentation for the providers and assists with patient and family communication.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Include the following.  Others may be assigned.

　　Obtains history and vital signs, and documents in the electronic medical record system.

　　Assists in the examination and procedures for patients with provider. 

　　Assists with documentation of dictated patient notes.

　　Answers telephone calls and messages within the same day.

　　Monitors labs and X-ray results.

　　Reviews the providers schedule throughout the day and prior to the start of shift to ensure patient flow.

　　Participates in performance improvement activities, staff trainings, weekly team huddles.

　　Reports errors or issues promptly to supervisor.

　　Maintains security of medical records and patient’s health information according to HIPAA standards.

　　Communicates orders of medical supplies to the team.

　　Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

　　Provides occasional work guidance, technical advice, and training staff.

　　QUALIFICATIONS

　　Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Excellent analytical, organizational, and verbal/written communication skills

　　Detail orientation

　　Ability to manage multiple priorities with varying levels of complexity.

　　Strong customer service orientation

　　Proficiency with MS Office applications and the internet

　　Ability to read, write and speak English proficiently

　　Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality

　　Strong listening skills and ability to show compassion for a diverse patient population and their families.

　　Ability to effectively present information and respond to questions from groups or patients, center staff, and the general public.

　　Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

　　Required:

　　High School diploma or GED equivalent

　　Valid Texas Driver’s license

　　Must have reliable transportation

　　Preferred:

　　Associates Degree

　　Minimum of two years’ experience in health education, patient navigation, and/or health clinic patient assistance field

　　Prior healthcare experience

　　CMA or RMA or willingness to obtain is highly preferred

　　Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English) is preferred.

　　PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

　　While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach.

　　Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms, includes ability to walk through skilled nursing facilities. 

　　Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

　　Light to moderate lifting 20-25 pounds 

　　Fine hand manipulation (keyboarding)

　　Ability to uphold the stress of assisting patients of diverse backgrounds.

　　WORK ENVIRONMENT:   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　The noise level in the work environment is usually low

　　Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

　　Key Medical is a smoke free workplace in compliance with federal guidelines.

　　Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.

　　TRAVEL

　　May be required to provide coverage at multiple facilities 

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

　　The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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