Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

　　Full-time: 227 Thorn Avenue, Orchard Park, NY

　　SUMMARY OF POSITION FUNCTION:

　　Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

　　MAJOR DUTIES AND RESPONSIBILITIES:

　　Knowledge and demonstration of agency core values in day-to-day activities

　　Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment

　　Manages high volume of inbound phone calls and scheduling of intake appointments for various locations

　　Coordinates with referral sources including inpatient facilities, hospitals, and other community partners to secure intake appointments within required time frames

　　Conducts brief risk assessment for individuals seeking services, including linkage with the appropriate crisis department when applicable

　　Works with the Department of Social Services to schedule DSS assessments

　　Insurance verification for Medicaid and Commercial payors

　　Completion of client financial reviews, including collection and posting of client payments

　　Responding to high volume of email requests in a timely manner

　　Other duties as assigned

　　SKILLS/COMPETENCIES:

　　Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system

　　Excellent customer service skills with clients and colleagues

　　Excellent computer skills and use of office machines

　　Strong communication skills, both verbal and written

　　Meticulous attention to detail; excellent time management and organizational skills

　　Ability to multitask in a fast-paced work environment

　　EDUCATION REQUIREMENTS:

　　High School Diploma or equivalent

　　EXPERIENCE:

　　One year work experience in work related field preferable

　　Flexible availability and willing to work nights and weekends.

　　Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

　　COMPENSATION: $17- $18/hr