DescriptionSummaryProvide Help Desk support to resolve all reported issues with IT systems and services. Perform escalations to Tier 2 IT staff when needed. Utilize administrative software tools to provide advanced user support within systems across multiple sites. Identify, diagnose, and resolve issues with computer equipment, user accounts and rights, operating systems, software applications, printing, scanning, and conferencing systems.Duties and ResponsibilitiesCreate and modify user accounts, groups, and rights in multiple systems.Acquire, deploy, repair, and replace all IT client hardware and software for office and production environments following department standards.Support the Senior Client Systems Administrators with creation, deployment, updating, and monitoring of Operating System images, software installations, and updates.Work with the Client Systems Supervisor to establish new and update existing processes.Utilize IT Service Management software for documenting, tracking, and completing service tickets. Ensure timely escalations or resolutions and complete communication to customers.Build, deploy, troubleshoot, and repair computer hardware, peripherals, printers, tablets, barcode scanners, communication displays, and smartphones. Recommend and schedule repairs and returns.Administer Thin Client terminals and VMware virtual machines.Report and respond to cybersecurity events. Support, monitor, and assist in the troubleshooting of LAN issues. Ensure laptops and removable media are encrypted.Maintain adequate inventory levels, keep inventory spaces highly organized, and perform asset management. Order and track annual software maintenance renewals.Perform preventative maintenance checks and service on workstation and peripheral equipment.Immediately inform IT Management of critical issues affecting productivity or causing production downtime.Follow existing documentation and processes. Create new and update existing documentation to improve department efficiency.Prepare, store, and schedule electronic waste for disposal pickup.Responsible for creating and delivering high quality end-user training.Ensure accident prevention and safety, work with other staff and closely follow established safety guidelines.This job description in no way implies that these are the only duties to be performed by the Associate. At all times, Associates may be required to perform any other duties within this or a higher/lower job level upon the request of the supervisor.Skills and SpecificationsJob tasks are carried out with limited functional guidance and direction with moderate latitude for decision-making. Job tasks are carried out in an environment that consists of recurring work situations with frequent variations from the norm. Job assignments usually involve a moderate degree of complexity or difficulty.Most job functions or responsibilities are defined; however, some tasks require the development of new ideas, methods or approaches. Errors in work or judgment can cause system disruptions and outages, and have a limited effect.Works with confidential data such as passwords, which, if disclosed, may have minimal adverse effect on company.Position requires the ability to set priorities, follow schedules and manage own time.Ability to troubleshoot and problem solve at a moderately skilled level.Ability to provide a high level of customer service to internal customers.Strong verbal and written communication skills.Ability to share knowledge with other team members.Ability to set priorities.Ability to self-motivate and take initiative.Basic knowledge of record keeping techniques and procedures.General knowledge of user support techniques and procedures.Basic understanding of Active Directory, hardware, operating systems, client-side networking.Knowledge in installing and su