On behalf of a women and children's shelter in the Akron area, OhioMeansJobs Summit County is looking for Client Support Specialist.

　　Client Support Specialist: Part Time- 1st shift 7:00am-3:00pm *Client Support Specialist: Part Time- 3rd shift 11:00pm-7:00am *Client Support Specialist: PRN- 3rd shift 11:00pm-7:00am Summery:Dedicated to addressing the issue of women and children experiencing homelessness in our community. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

　　We are looking for a Client Support Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

　　QUALIFICATIONS:

　　Required: A mature, responsible individual with experience in social services. They must possess excellent skills in: crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for evenings, nights, weekends, on call and holiday hours. Reliable transportation required.

　　Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

　　DUTIES AND RESPONSIBILITIES:

　　Security Duties:

　　Maintain the safety and security of residents and facility.

　　Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion.

　　Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building.

　　Intervene, as necessary, to protect residents from injuring other resident's, staff and/or themselves (according to policy.)

　　Ensure outside individuals have permission to be on property, document any visitor to the building in the 'visitor log.'

　　Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.

　　Distribute incoming mail (according to agency policy.)

　　Keep staff work space clean and organized.

　　Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage.

　　De-escalate potentially volatile situations between residents when necessary (per agency protocol.)

　　Maintain telephone coverage during shift. Monitor security cameras.

　　Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests.

　　Follow all agency policy and procedures.

　　Document in the log all shelter activities and happenings during assigned shift

　　Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.

　　Seek two (2) continuing education classes (within one year) in addition to ACCESS training. Clas