KLAS is dedicated to improving the world’s healthcare by holding accountable those who deliver healthcare services in order to meet the standards of healthcare providers around the world. As a Client Success Manager, you hold a critical position to build and maintain strong relationships with clients and keep them engaged with KLAS. Our team loves working directly with high-level leaders in healthcare and collaborating to find solutions. 

　　What You Will Do

　　Build connections with executive-level clients, becoming a trusted advisor and partner.

　　Master the art of organization, managing both client and KLAS tasks and communications with precision.

　　Devise strategic plans with clients to drive enhancements and maximize the use of KLAS services.

　　Deliver professional, insightful feedback from KLAS, guiding clients towards excellence.

　　Your Impact

　　As a Client Success Manager, you will be instrumental in helping our clients understand and improve upon the experiences healthcare providers have with their services. Your role is crucial in ensuring our clients receive an exceptional experience with KLAS, fostering a long-term engagement.

　　Who You Are

　　A peer to client executives, with stellar communication skills both in writing and verbally.

　　Able to maintain relationships with 25-30 clients, ensuring each feels valued and understood.

　　Exceptionally organized, responsive, and adept at collaborating with others.

　　Driven by a "customer-first" philosophy, flexible and innovative in process creation.

　　An industry expert, well-versed in KLAS research findings and able to convey them effectively.

　　What We Expect

　　2–4 years of experience in collaborative account management or customer success.

　　A foundational grasp of the sales process and value propositions.

　　A fervent passion for our cause – to become an advocate for excellence in healthcare.

　　A Bachelor's degree or equivalent experience in any field, demonstrating your diverse capabilities.

　　If you are an innovative thinker, self-driven, and your experience resonates with our vision, we invite you to apply. Please submit your resume and a cover letter that showcases your alignment with our values and your readiness to make a difference.

　　Salary range starts at $55,000 annually. We offer top-tier benefits, including medical, dental, vision,  life insurance, HSA with company match, 401K with company match, PTO, and more.

　　Candidates are encouraged to read this article prior to application:  https://klasresearch.com/article/hiring-character-first/903

　　KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

　　EOE. Local candidates only

　　Powered by JazzHR