Want to be a part of our team?

　　The Client Success Manager will be responsible for the implementation and ongoing program management system for large enterprise/Hyperscale/wholesale NTT GDC Americas’ clients across the portfolio. Builds and manages effective strategic relationships with top ranked client base.

　　Working at NTT

　　ESSENTIAL DUTIES & RESPONSIBILITIES

　　Establishes and maintains effective relationships with assigned clients.

　　Recommends appropriate process and procedure revisions as needed to focus on continuous improvement.

　　Manages approved corporate strategic projects.

　　Manages key support systems related to technology systems, training, documentation, and knowledge management, as assigned.

　　Assists in all aspects of client lifecycle from pre-implementation to post-implementation focused on assigned clients.

　　Gathers client requirements and specifications.

　　Provides ongoing account management for assigned clients throughout the life of their contract.

　　Maintains periodic account health assessments to drive client retention.

　　Documents and publishes meeting agendas and associated minutes.

　　Documents, publishes, and tracks action items, owners, and due dates.

　　Effectively communicates and interacts with co-workers and other department team members.

　　Interfaces with clients, vendors, and internal departments as necessary.

　　Develops and maintains various client account documentation.

　　Works with the technical staff to ensure test plans have been completed.

　　Prepares status reports to keep management, clients, and project team informed of project status and related issues.

　　Coordinates and responds to requests for changes from original specifications.

　　Coordinates and reports on quality assurance testing.

　　Tracks and reports on quality assurance metrics.

　　Adheres to pre-defined departmental objectives and metrics to provide high level of client service.

　　Performs other tasks as assigned.

　　Regular, predictable attendance is essential for satisfactory performance.

　　KNOWLEDGE, SKILLS & ABILITIES

　　Working knowledge of Microsoft Office Suite

　　EXCEL EXPERIENCE A MUST

　　Working Knowledge of Data Center Operations

　　Project Management Experience at the Deployment and Program Level

　　Knowledge of IT infrastructure preferred

　　Knowledge of IT managed services and/or cloud computing a plus

　　ITIL Certification or Process Improvement Certifications preferred.

　　Knowledge of SSAE 16 and other industry certifications a plus

　　Possess excellent problem solving, critical thinking and interpersonal skills.

　　Possess excellent verbal and written communication skills.

　　Possess excellent client service skills.

　　Ability to Present Weekly, Monthly and Quarterly up to the C-Suite level.

　　Highly motivated self-starter

　　#GlobalDataCentersCareers

　　What will make you a good fit for the role?

　　EDUCATION & EXPERIENCE

　　B/S degree or equivalent education and/or work experience required.

　　Must have a minimum of 5 years of relevant experience, that includes a minimum of 2 + years in the data center co-location industry or Managed Services Vertical.

　　PMP Certification preferred but not required.

　　PHYSICAL REQUIREMENTS

　　Primarily sitting with some walking, standing, and bending.

　　Able to hear and speak with others and to use a telephone and 2-way radio.

　　Close visual work on a computer terminal.

　　Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

　　Ability to lift and carry objects weighing up to 20 pounds.

　　WORK CONDITIONS

　　Data Center and typical office environment with varying temperatures and noise levels.

　　Extensive daily usage of a computer and/or workstation keyboards and terminals.

　　Remote, with ability to travel and work in regional Data Center Locations

　　SPECIAL REQUIREMENTS

　　Periodic travel to other NTT GDCA locations, client, or vendor sites.

　　Must be able to respond to emergency situations at the data center.

　　Responsible to carry a cell phone and provide 24 x 7 support as needed.

　　Must be willing to work outside normal business hours, including weekends, late nights, holidays.

　　Must possess a current, valid state-issued driver’s license. Can travel internationally if required.

　　This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

　　NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $88,000 - $126,000.

　　All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

　　Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!