Job Description

　　The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Global Customer Success Manager. The Manager will lead a team of Client Success Specialists passionate about maximum adoption of Oracle Health solutions and identifying/driving product usage, growth, and customer happiness.

　　The Manager will be responsible for leading their team and achieving quarterly targets in terms of renewal rates to improve revenue and minimize cancellations. They will also be responsible for developing their team and working to improve results through greater efficiency and productivity. They will establish and measure group goals and team performance against specific target objectives and work to create expansion sales opportunities. As part of their role, they will be expected to interview and make hiring decisions for qualified candidates, conduct performance reviews, provide career development coaching, take necessary corrective action for poor performers, and provide regular performance metrics to senior management.

　　The ideal candidate will be energized with building a forward-thinking Customer Success future and have deep knowledge in Customer Success and cloud services. Direct experience with leading sales and/or account management teams and driving organizational excellence is desired. They will also have had prior experience working with and leading different customer facing sales subject areas and have an understanding of the challenges and opportunities associated with organic growth. This person will serve as the primary liaison between key Global Business Units covered by the Central Client Success organization. The ability to quickly build trust and confidence with business stakeholders is also needed.

　　5+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired. 7 years of professional experience with at least 2 years of people management experience is preferred. Proven track record in managing multiple operational initiatives through completion with the ability to also support and help close complex deals. Skilled in bringing all collaborators to the table to resolve complex challenges with contending priorities. Ability to thrive in a complex environment and re-engineer business processes where needed that deliver tangible results. This role is responsible for leading all aspects of all customer renewal functions, initiatives, processes, and standard methodologies as well as leading, training, developing, and cultivating an already outstanding successful team. Additionally, prior experience in renewals is helpful.

　　Come join us!

　　Responsibilities displayed in the job posting

　　Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to increase revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, increase timely renewals and up sell to the client. Drives client issue resolution by bringing the appropriate resources in to assist or advancing if needed.

　　Responsibilities

　　Leads a team of Client Success Managers and manage to performance goals. Responsible for achieving quarterly targets in terms of renewal rates to improve revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Conduct regular training and mentor Client Success Managers. Interview and make hiring decisions for qualified candidates. Conduct performance reviews, provide career development coaching and take necessary corrective action for poor performers. Provide regular performance metrics to senior management.

　　Disclaimer:

　　Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

　　Range and benefit information provided in this posting are specific to the United States only

　　Hiring Range: from $100,900 to $165,300 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.

　　Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

　　Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

　　Oracle offers a comprehensive benefits package which includes the following:

　　Medical, dental, and vision insurance, including expert medical opinion

　　Short term disability and long term disability

　　Life insurance and AD&D

　　Supplemental life insurance (Employee/Spouse/Child)

　　Health care and dependent care Flexible Spending Accounts

　　Pre-tax commuter and parking benefits

　　401(k) Savings and Investment Plan with company match

　　Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

　　11 paid holidays

　　Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

　　Paid parental leave

　　Adoption assistance

　　Employee Stock Purchase Plan

　　Financial planning and group legal

　　Voluntary benefits including auto, homeowner and pet insurance

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer