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Client Solutions Analyst
Client Solutions Analyst-March 2024
Itasca
Mar 28, 2026
About Client Solutions Analyst

  Overview

  Designs end-to-end solutions providing knowledge on company and partner technologies. Understands pre and post finishing technologies, including market positioning, and pro's/con's for presenting high quality information. Responsible for effectively articulating decision-making information to prospects and customers in an unbiased fashion by providing direction to assess and assemble solutions. Focuses 75% on finishing and 25% on workflow solutions, building an overall robust end-to-end solutions.

  Responsibilities

  Researches vendor technology by collaborating and collecting from various sources and articulating direction on technology used to internal and external audiences, including show visits, worldwide vendors and innovative designers.

  Organizes and plans periodical reviews as requested by customers and prospects. Conducts customer presentations and product demonstrations. Participates in proposal content to ensure workflow and finishing solutions are presented accurately and properly scoped. Controls drawing (could be CAD designs) and vendor parts and price components.

  Translates customers' requirements into the right combination of product and services to differentiate the solution. This includes schedules for installation, testing and certification of the solution.

  Ensures a solution's viability and supportability against customer expectations and the company's ability to deliver. Collaborates and collects necessary partner information enabling creative solution proposals to customers/prospects.

  Captures current state and future state visions, designs an end-to-end solution for customers; often works with partners, partner technologies, sales operations and other internal resources to complete a strategy for pricing and support, driving hardware, software and professional services and solutions to existing and potential customers.

  Qualifications

  Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.

  Degree in Technology, Marketing or Graphic Arts related field or equivalent industry experience.

  Experience in a technology related field within the printing industry. Commercial inkjet experience strongly preferred. Experience in establishing and developing account relationships with C-level decision makers and influencers.

  Desired background across both Graphic Arts, Direct Mail and Transactional market segments.

  Knowledge of Microsoft products (Word, Excel, PowerPoint); CAD knowledge is a huge benefit.

  Understands pre and post finishing solutions and available Partner/Suppliers (worldwide), workflow and software solutions, project management, high volume production continuous and sheet fed printers.

  Must have an affinity with technology, be able to understand and translate complex technology requirements into tangible business benefits for prospects and customers.

  Must be able to apply knowledge in print processes, environments and languages. (Mailing, archiving, data processing and MIS).

  Understands solution costs and the ability to clearly articulate them internally and externally, along with the benefits and profit they bring.

  Must exhibit initiative and self-starting behavior; must be highly organized. Must be a team player with excellent interpersonal, communication (written and oral) and presentation skills.

  Must be able to adapt to shifting priorities, demands and timelines through analytical and problem solving capabilities.

  Must be available to communicate to team members outside of normal working hours.

  Required travel of up to 40% (valid driver's license and acceptable driving record necessary).

  Company Overview

  About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

  Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation (https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation )

  We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  If you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) .

  #CSA

  Workstyle Description

  Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

  Posting Tags

  #LI-KG1 #PM20

  Location US-IL-Itasca

  Company Canon Solutions America, Inc.

  Requisition ID 31333 Category Sales Support Position Type Full-Time

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