About the Role:

　　Grade Level (for internal use):

　　09

　　About the Role:

　　The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and training in the North Americas region for our US and International E&P content and Geoscience Software products. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

　　Responsibilities and Impact:

　　You will interact with clients via phone, email, video and live meetings to provide support and training on our Upstream products.

　　Able to handle technical or information queries from internal or external customers.

　　Able to provide insight on content of data and / or provide technical support to customers.

　　Able to understand customer applications from a technical or information perspective.

　　Resolve general and complex customer inquiries through phone or email correspondence and document within a CRM system.

　　Compensation/Benefits Information:

　　S&P Global states that the anticipated base salary range for this position is $65,000 $75,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

　　In addition to base compensation, this role is eligible for an annual incentive plan.

　　This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .

　　What We’re Looking For:

　　Basic Required Qualifications:

　　Bachelor’s degree in computer science, Engineering, Geology, or related technical/earth science degree or equivalent experience.

　　Typically two years experience either in Customer Care or relevant technical support / information-related role.

　　Prefer candidates have previous experience using SPGlobal PowerTools or FieldDIRECT products.

　　Has a technical understanding of oil and gas software applications with an emphasis on Production/Allocation.

　　Additional Preferred Qualifications:

　　Ability to answer internal/external technical or information issues and customer requests.

　　Carries out customer installations.

　　Must be articulate, patient, and professional and have strong interpersonal skills.

　　Able to explain complex workflow analysis with clients in a straightforward and organized manner.

　　Creation and delivery of educational content for clients, both in a traditional learning environment and through online platforms.

　　About S&P Global Commodity Insights

　　At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

　　We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

　　S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

　　For more information, visit http://www.spglobal.com/commodity-insights .

　　What’s In It For You?

　　Our Purpose:

　　Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

　　Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

　　Our People:

　　We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

　　From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

　　Our Values:

　　Integrity, Discovery, Partnership

　　At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

　　Benefits:

　　We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

　　Our benefits include:

　　Health & Wellness: Health care coverage designed for the mind and body.

　　Flexible Downtime: Generous time off helps keep you energized for your time on.

　　Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

　　Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

　　Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

　　Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

　　For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

　　Diversity, Equity, and Inclusion at S&P Global:

　　At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

　　Equal Opportunity Employer

　　S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

　　If you need an accommodation during the application process due to a disability, please send an email to:  [email protected]  and your request will be forwarded to the appropriate person. 

　　US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

　　20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

　　Job ID: 296957

　　Posted On: 2024-01-22

　　Location: Virtual, Texas, United States