Client Services Manager, MSP

　　Immediate on-site opening to join Randstad's MSP with prestigious biotech client in Cambridge MA!

　　The Client Services Manager is an on-site extension of the client’s HR function, managing all aspects of client management, new business development, recruitment, selection, deployment and management of talent. This pivotal role assumes all responsibility for the full procurement lifecycle; recruitment, selection, on-boarding, engagement and performance management. The Client Services Manager is responsible for continuously building and maintaining strategic partnerships with clients by understanding their business, strategic direction, processes, and policies with the goal of growing and expanding Randstad’s influence within the account. The Client Services Manager will:

　　Build and maintain a strategic partnership with the client through an extensive and active understanding the client’s business, strategic direction, processes, and policies to identify employment needs and provide creative and innovative workforce solutions

　　Meet with key department contacts and end users on a daily/weekly basis to assess business needs, requirements, performance, overall satisfaction with the RCS service levels, and opportunities for growth

　　Produce the best client and talent match by delivering against a consistent and effective recruiting plan ensuring the correct quantity and quality of talent is maintained in a pipeline aligned with the client’s needs

　　Achieve budget profitability and identify opportunities for new revenue streams

　　Monitor and maintain relationships with Alliance Suppliers, and ensure adherence to contractual obligations

　　Ensure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I9s, worker’s compensation, and client specific requirements as needed

　　Maintain close contact with the key principals at the account to ensure highest level of client satisfaction possible

　　Execute against growth goals by leveraging relationships and positioning RCS as a multi-dimensional solution with resources to meet a multitude of staffing needs and high-level skill sets

　　Consistently exceed client expectations, and facilitate and drive change in a fast-paced and dynamic work environment

　　Qualifications:

　　Two to five years of business experience with a minimum of one in either highly preferred staffing or in the client’s industry of specialization

　　Ability to multi-task and effectively prioritize workload

　　Must work independently and manage multiple priorities in a fast-paced environment

　　Ability to identify customer needs and to deliver, decline, or adjust expectations accordingly

　　Strong organization, analytical and problem solving abilities

　　Unsurpassed level of professionalism and ability to communicate at all levels of the client organization

　　Bachelor’s degree highly preferred

　　Masters level work a plus

　　What’s in it for you:

　　Largest global staffing leader

　　Competitive salary + bonus

　　Excellent benefits package - medical, dental, vision

　　Generous PTO policy earned from day one

　　Education and professional development

　　Rapid career growth

　　Retirement savings and security

　　Employee stock purchase plan

　　Paid parental leave

　　Short and long term disability

　　Employee assistance program and health advocacy

　　Health and dependent care flexible spending account

　　Metlife auto and home insurance

　　Metlife legal plan

　　Referral reward program

　　Exclusive discounts and programs with dozens of nationwide vendors and retailers

　　At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

　　When you join our integrated MSP team, you are joining a team of individuals who have been leading the integrated MSP space for more than 20 years. The first in the market and still most progressive today, we support clients across a portfolio of global Fortune 500 brands. The team boasts a 92% employee retention rate and 80% internal promotion rate. We have the highest Glassdoor rating in the industry, at 4.4 out of 5, and clients and talent also love us, with a client NPS score 9 times the industry average and talent score twice the industry average.

　　Come and grow with us as we expand the integrated MSP offering globally into 6 new global markets over the next 2 years. This is your opportunity to be a part of something bigger and take a first-of-its-kind U.S-grown solution around the world.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

　　For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　Applications Accepted on Ongoing Basis Until Filled